People Operations Specialist

As People Operations Specialist you take pride in helping Backbase to be an environment full of happy employees. You want to make a difference in the lives of people. You work in an all-round job with a wide range of activities, make sure all HR Operations processes run smoothly and are a first or second point of contact for HR questions from employees worldwide. You onboard, support and provide feedback to HR Operations Coordinators and handle more complex questions.

Provide outstanding customer service experience to employees and other stakeholders

You guide junior members of the team, providing feedback and tracking progress

Facilitate and transfer knowledge within and outside the HR Operations team by documenting, planning and delivering training sessions, onboarding new HROps joiners, etc.

Facilitate global mobility (e.g. visa requests, visa registrations, visa terrminations, etc.) by working together with external vendor and internal departments (Office Management). Escalates in case of issues.

Ensure update of relevant documentation (e.g. templates, Confluence, employee guides, onboarding and offboarding tasks and documents, templates)

You execute HR Operations-related projects and OKRs that are assigned to you, based on instructions.

You advocate for data hygiene and consistently drive initiatives to guarantee data cleanliness

You handle local or regional labor law Compliance information requirements, such as surveys and requests for information from governmental institutions, statistics offices, clients, internal RFPs, etc. and do it by checking local legislation.

• 3-5 years of experience in HR Operations;
• Master or Bachelor Degree in HR or related field or relevant work experience;
• Fluent communication in English, written and spoken;
• Experience in HR field in an international environment.

Competencies / skills

• Can navigate a dynamic environment, and is quick at identifying when changing tasks and priorities is needed;
• Good understanding of local HR legislation and institutions, you can guide others (payroll, people managers, employees) on how to best proceed;
• You enhance our processes;
• You work well with guidance and without the need for supervision;
• You proactively work on areas of improvement, and propose and drive solutions in line with business objectives;
• You have a multi-regional scope;
• You prioritize your tasks efficiently.