Turn digital banking into a growth engine.
Acquire more customers. Serve more needs digitally. Equip employees to resolve the moments that matter. Backbase brings it together in one banking-grade suite.
Build the bank around the customer, not the channel.
Backbase replaces fragmented journeys and channel silos with one experience system for customers and employees. Your bank gains a shared way to design, launch and improve digital banking across products, segments and markets.
Turn applications into active customers.
Make it easier to open and fund an account, complete the checks and start banking with you.
Become the bank customers use every day.
Make everyday banking simple and useful, giving customers more reasons to bring their payments, savings and financial lives to your bank.
Help customers without making them start over.
Connect digital banking and employee support so customers keep moving—and your teams spend less time piecing things together.
Win more of your customers’ business.
Meet more needs with bank products and partner services. Build on the capabilities you already have to expand what you offer.
“Our decision to extend the partnership was driven by Backbase’s comprehensive platform, which allows us to truly innovate”
Kathy Ward·SVP Digital
Navy Federal Credit Union
Read the partnership announcement →Start with the priority that matters to your bank.
Choose the capability that addresses your immediate need. Connect it to your bank, then expand when the next priority is clear.
Digital Onboarding
Guide applications, identity checks and funding. Give customers a clear next step and route exceptions to your team.
Online & Mobile Banking
Bring accounts, payments, cards and service together across mobile and web, tailored to the customers you serve.
Employee Workspaces
Bring accounts, conversations and service history into one workspace. Help bankers resolve customer needs and act on AI-informed opportunities with the context to make the right call.
Marketplace & Ecosystem
Extend your bank with prebuilt integrations across core banking, payments, identity, risk and customer communications.
Move the numbersyour board already tracks.
Acquisition, adoption, efficiency—real production numbers from banks running Backbase today.
New customers acquired entirely digitally in 2024.
50% less live chat within weeks of rollout2x engagement across messaging in 18 months
Read Techcombank’s results →
More registered mobile users.
+19% monthly active users.
50% less live chat within weeks of rollout2x engagement across messaging in 18 months
Read WSECU’s results →
Feature-launch development,
down from up to six months.
50% less live chat within weeks of rollout2x engagement across messaging in 18 months
Read TPBank’s results →
“Our decision to extend the partnership was driven by Backbase’s comprehensive platform, which allows us to truly innovate”
“The launch of the On The Go (OTG) platform consolidates our investment around customer needs.”
“…create bespoke journeys, and deliver a synchronous experience across both digital front-end and employee back-end channels…”
“Backbase has been pivotal in advancing our shift toward a digital-first, customer-centric banking model, significantly enhancing operational efficiency and service agility”
Backbase named a Leader in the Forrester Wave™: Digital Banking Engagement Platforms, Q2 2026 — the only “Customer Favorite” of 11 vendors.
The banks that moved first are compounding their lead.See how they did it.