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Dirige tu banco como uno solo.

Sus clientes, empleados y agentes de IA no deberían trabajar de forma aislada.
El sistema operativo bancario reúne el ciclo de vida del cliente y el trabajo operativo en un solo lugar: la misma verdad, las mismas reglas y un solo sistema operativo.

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Con la confianza de Más de 120 bancos líderes
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"Backbase's retail banking focus makes the difference. They understand the discipline, the constraints, the trust requirements. That expertise lets us modernize our retail operations confidently while delivering the faster, more intuitive digital experience customers demand." Delfin Jay M. Sabido, SVP & Chief Innovation and Transformation Officer, Chinabank
"We're onboarding 10X more customers and processing 6 million transactions a month."
"ATLAS is more than a digital bank. It is a bold reimagination of Islamic finance for the modern era, built around the values, lifestyles, and aspirations of our customers. It reflects our commitment to leading the next era of Islamic banking that is digital, inclusive, and purpose-driven. Our collaboration with Backbase has played a key role in enabling us to deliver an experience that is seamless, secure, and rooted in faith." Khairul Kamarudin, President & CEO, Bank Muamalat
"We chose Backbase not only for their client-focused philosophy and approach, but also the platform's flexibility and functionality, which are vital for realizing our long-term strategic goals. The platform's modern architecture will help fuel our digital transformation needs now and into the future." Colby Mangers, SVP & Head of Digital Innovation and Transformation, EverBank
"This partnership with Backbase marks a significant step in our digital transformation strategy. We are constantly committed to providing our clients with innovative banking solutions, offering them a personalized experience tailored to their needs. This new collaboration will allow us to further facilitate access to both modern and inclusive banking services." Driss Bennouna, Deputy Managing Director, CIH BANK
"We are always aiming to serve our members today, with an eye to the changes tomorrow may bring. Partnering with Backbase allows Blue to discover pathways to our member’s possibilities and gives us the power to adapt and grow quickly." Stephanie Teubner, President and Chief Executive Officer at Blue Federal Credit Union
"Backbase gives us something banks rarely get: speed without losing control. The platform evolves with us, the architecture is built for continuous innovation, and they invest heavily in R&D to stay ahead. We're not ripping and replacing every few years. We're building on a foundation that grows with our customers." Abdullah Alwabel, Head of Group Digital Banking & Innovation at BSF
"Backbase gave us exactly what we needed: control, flexibility, and a foundation we can trust to scale. We can build what we want, when we need it, without worrying about outgrowing the platform." Shameer Patel, Director of Retail & Business Banking, I&M Bank
"Backbase gave us the confidence to move at speed when we needed it most. The platform is robust out of the box, and flexible enough for us to tailor it to our business. That combination is critical for delivering on both our deadline and our long-term vision." Jonathon White, Head of Digital Delivery, Evelyn Partners
"In 2026, the name of the game is knowing your customer in a personalized manner. AI will be foundational. Googleand Apple are coming - these tech giants have data at their core. Banks have a lifetime of financial engagement activity to leverage. That's where we can differentiate." Mark Bantigue, Project Initiation Head at BDO Unibank
"Our vision is to become the leading digital bank in Albania, and this transformative partnership with Backbase is the cornerstone of that strategy. We're embarking on an ambitious growth journey to triple our digital customer base, and Backbase's Engagement Banking Platform gives us the technological foundation and flexibility we need to scale rapidly while delivering the innovative, customer-centric banking experiences that will drive our expansion. This represents more than a technology upgrade – it's about fundamentally transforming banking in Albania and setting new standards for the region." Dritan Mustafa, CEO, Tirana Bank
"DSK Bank decided to embark on a digital transformation that emphasizes both 'digital' and 'transformation' to the same extent. We would like to use the shift in customer expectations to reconfigure our products and processes around the customer needs, irrespective of the preferred channel of the customer. We believe that the Backbase Engagement Platform will enable us to provide the same great experience for all clients." Tamas Hak-Kovacs, CEO, DSK Bank
SUITE BANCARIA UNIFICADA

Atención al cliente y operaciones bancarias, unificadas.

Interacción con el cliente

Sea dueño del ciclo de vida del cliente

Adquisición, incorporación, originación, servicio, venta cruzada, retención: cada interacción con el cliente se organiza de principio a fin.

La banca digital, la banca conversacional y los espacios de trabajo de atención al cliente funcionan juntos en un contexto compartido para que los clientes nunca repitan lo que dicen y los empleados nunca se quedan ciegos.

En línea y
Aplicación móvil

Operaciones bancarias diarias que se ganan la próxima conversación.

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Conversacional
Banca

Atienda a más clientes y resuelva más solicitudes sin añadir personal.

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Incorporación y
Origen

Desde la solicitud hasta la financiación, sin fricciones.

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Vida útil del cliente
Orquestador

Convierte a cada cliente en una relación en crecimiento.

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Despite doubling our customer base to over 600,000 - our Net Promoter Score has stayed above 75. Even as volumes grew, we managed to maintain the same high standard of customer experience.

GM, Personal and Business at I&M Bank
Shameer Patel

Hacer grandes cambios puede ser un trabajo muy duro. Sabíamos que teníamos que concentrarnos en el objetivo de ofrecer a los miembros una forma más uniforme y fluida de administrar su dinero. Las soluciones de última generación, la forma ágil de trabajar y el nivel de experiencia que obtuvimos con Backbase nos han preparado para poder ofrecer eso a los miembros en los próximos años.

Director de Tecnología y Operaciones de WSECU
Ben Morales

Buscábamos una plataforma que nos permitiera ser verdaderamente innovadores y responder a las necesidades de nuestros clientes. Backbase proporciona el equilibrio ideal entre funciones listas para usar y opciones de personalización. Podemos aprovechar las capacidades existentes y, al mismo tiempo, adaptar la plataforma para crear soluciones únicas. Esta flexibilidad, combinada con nuestra sólida asociación con Backbase, nos permite evolucionar constantemente y ofrecer experiencias bancarias de vanguardia.

Director digital de Techcombank
Pranav Seth
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Próxima
Vea todas las historias de clientes
Operaciones bancarias

Automatice el trabajo entre sistemas

Las operaciones con los clientes, las disputas, los pagos, los préstamos: el trabajo operativo de gran volumen y con una gran cantidad de excepciones es lo que implica la mayor parte del costo de servicio.

El sistema operativo bancario coordina los casos, las decisiones y las pruebas en todos los sistemas para que los agentes y empleados de IA resuelvan más rápido y con total capacidad de auditoría.

Cliente
Operaciones

Las solicitudes de KYC, diligencia debida y servicio se resolvieron de principio a fin, sin tener que cambiar entre cinco sistemas.

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Pagos
Operaciones

Las excepciones se detectan, clasifican y resuelven antes de que se acumulen.

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Disputas
Operaciones

Un caso, desde la presentación hasta la resolución, coordinado en todos los sistemas involucrados.

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Prestamos
Operaciones

Desde la solicitud hasta el desembolso, con todos los documentos, decisiones y cheques en un solo lugar.

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