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MCB Group: Scaling modernization across channels and business divisions

Mauritius Commercial Bank (MCB) is the largest commercial bank in Mauritius. In 2018, MCB initiated a modernization of its infrastructure, and they aimed high: to streamline operations and create seamless interactions with customers, no matter where they were.

How did they do it? By marrying innovation with freedom. MCB embraced an adopt-plus-build approach enabling them to accelerate product development while tailoring services independently. Their story is a masterclass in achieving rapid modernization that led to:

  • 11 months to launch of a new mobile app

  • 70%+ customer satisfaction across retail, business, and wealth

  • 51% YoY increase in retail transactions after launch

  • Only 2-3 months to introduce new features on its SME app

Ready to transform your bank?

Download the case study to learn about MCB’s strategic decisions, challenges faced, and the unparalleled results – a compelling blueprint for any bank in the increasingly digital world.

One vision, one platform

Unifying channels, modernizing experiences with Backbase Engagement Banking Platform.

Conduct banking anywhere, anytime

Faster transactions & enhanced convenience

Seamless & secure mobile banking experiences

Self-service channel for most common banking needs

Simple & standardized approval mandate policy

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