MCB Group: Scaling modernization across channels and business divisions
Mauritius Commercial Bank (MCB) is the largest commercial bank in Mauritius. In 2018, MCB initiated a modernization of its infrastructure, and they aimed high: to streamline operations and create seamless interactions with customers, no matter where they were.
How did they do it? By marrying innovation with freedom. MCB embraced an adopt-plus-build approach enabling them to accelerate product development while tailoring services independently. Their story is a masterclass in achieving rapid modernization that led to:
11 months to launch of a new mobile app
70%+ customer satisfaction across retail, business, and wealth
51% YoY increase in retail transactions after launch
Only 2-3 months to introduce new features on its SME app
Ready to transform your bank?
Download the case study to learn about MCB’s strategic decisions, challenges faced, and the unparalleled results – a compelling blueprint for any bank in the increasingly digital world.