Hybrid AI services
Combine the power of Predictive and Generative AI
Backbase hybrid AI services bring together traditional machine learning and modern large language models - giving banks a unified AI layer to power smarter decisions and automated actions. From anticipating customer needs to generating contextual responses, these services embed directly into your banking platform, enabling real-time intelligence across journeys, channels, and systems.
A full-stack AI layer, purpose-built for banking
Backbase puts AI to work across the entire customer lifecycle, from powering personalization, to faster decisions, and frictionless service. Built for scale and control, our Hybrid AI Services combine machine learning and GenAI to deliver real outcomes, not just insights. Every capability is designed to act in real time - so your bank moves smarter, not just faster.
Predictive intelligence
Anticipate customer behavior, detect risks, and trigger high-impact actions across journeys. Deliver personalized engagement, smarter servicing, and faster decisioning, all powered by machine learning models built for real-time execution.
Generative AI orchestration
Safely integrate LLMs into your banking workflows. Manage prompts, routes, and guardrails to deliver context-aware conversations, automated servicing, and dynamic content—always compliant, always on-brand.
Knowledge services
Map customer relationships, transactions, and assets into a living knowledge graph. Power smarter recommendations, semantic search, and hyper-personalized experiences grounded in real-world data.
Responsible AI & guardrails
Govern every AI-driven interaction with explainability, safety, and compliance built-in. Control how models behave, moderate outputs, and ensure full transparency across customer and employee journeys.
Operational AI management
Deploy, monitor, and optimize AI workflows at scale. With real-time observability and lifecycle automation, you keep innovation running fast—without losing control.