Customer due diligence
Backbase
Turn a regulatory necessity into a strategic advantage. Backbase helps you embed intelligent, AI-powered KYC, KYB and AML journeys across the entire customer lifecycle—accelerating onboarding, minimizing fraud, and ensuring continuous compliance at scale.
Staying compliant shouldn't slow you down
Banks sit on vast amounts of data, yet still rely on manual KYC and AML processes that are slow, costly, and error-prone. With Backbase, you can operationalize AI to automate due diligence across onboarding and risk workflows. By combining real-time data with predictive and generative AI, you reduce fraud, accelerate compliance, and improve decisions - without adding complexity.
$26bn
in global fines due to KYC/AML non-compliance in the past decade
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52%
of institutions take 2+ months to complete a single KYC review
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Up to 3000$
Spent by banks for every KYC review
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Automate due diligence with AI
Navigate risk and compliance landscapes with our AI-driven identity and fraud prevention solutions, ensuring accuracy and agility in every decision Implement real-time data orchestration with AI-powered decisioning to help you streamline KYC/AML processes while preventing fraud and reducing costs.
Always-on KYC
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Move from periodic reviews to continuous, AI-driven monitoring and customer risk scoring.
Frictionless identity verification
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Implement out-of-the-box integrations with leading fintechs to validate documents, detect anomalies, and automate ID checks instantly.
Real-time decisioning
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Reduce false positives and accelerate time-to-yes using machine learning-based decision engines.
Built-in compliance controls
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Ensure every decision is traceable, explainable, and audit-ready. Apply policy rules, monitor model behavior, and maintain full regulatory oversight - by design.
Smarter journeys. Stronger defenses. Happier customers.
Backbase combines AI, orchestration, and secure data foundations to transform customer due diligence from onboarding to ongoing monitoring. Whether it’s screening, verification, or re-KYC — we automate the complex and elevate the experience.
Continuous due diligence across the lifecycle
Integrate behavioral, transactional, and third-party data to create full customer risk profiles. Backbase combines AI, orchestration and secure data foundations to continuously update KYC status, flag anomalies, and prioritize alerts — helping compliance teams focus on what matters most.
Streamline your operations and empower informed decision-making
Automate core due diligence tasks - like identity checks, risk scoring, and document validation - to reduce manual workloads and speed up reviews. With AI-powered decisioning and real-time data orchestration, your teams can act faster, escalate fewer cases, and focus on the exceptions that matter most.
Trust and transparency by design
Maintain robust compliance posture with Microsoft Purview-powered data anonymization, built-in PII protections, and fully configurable screening rules and workflows.
AI-powered risk & compliance
Move from reactive responses to proactive defense. Leverage AI to detect threats in real-time, assess risk more accurately, and automate decisions across KYC, AML, and fraud prevention workflows, while meeting all necessary regulations.
Powered by next generation technology
Orchestrate real-time compliance journeys using an event-driven architecture. Launch easy, scalable workflows, automate complex KYC and AML tasks, and react instantly to customer behavior. Agentic AI powers decisioning and personalization — so your team works faster and your compliance stays one step ahead.
How does it work?
Customer onboarding with AML/KYC
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Streamline new account opening while running real-time fraud, ID&V, and AML checks.
Continuous KYC & AML monitoring
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Ensure your bank adapts to ever-evolving risk indicators.
Enhanced due diligence
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Leverage AI to expose adverse media, summarize risk factors, and support case decisioning.
Investigations & reporting
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Centralize compliance cases, alerts, and decision logs — ensuring audit-readiness at all times.
Suspicious activity detection
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Automate AML triggers and escalate high-risk events to compliance teams with contextual case summaries.
AI-driven precision in fraud risk and AML compliance
Backbase
Discover how Backbase can help your bank accelerate KYC/AML compliance while elevating customer experience and lowering your cost to operate.
Backbase