Unlock business agility
The Process Orchestration Services of our Engagement Banking Platform give you the architectural blueprint and enterprise-grade capabilities to build and orchestrate simple to highly complex customer interactions and business processes, including decisioning, document storage, and case management.
Process & workflow automation
Enterprise Process Engine, BPMN 2.0 compliant
From straight-through processing (STP) to full automation, our Process Engine allows you to completely transform any process into a full-fledged digital alternative. Orchestrate complex workflows between your customers and bank employees on a single unified platform.
AI-powered decisioning
Enterprise Decision Engine, DMN compliant
Automate smart and efficient decision-making processes across all your banking workflows while leveraging the native AI capabilities of the Backbase platform. You’ll be able to create your own decision models with ease and speed, based on the well-established Decision Model and Notation (DMN) standard for decision modeling.
Orchestrate harmonized journeys
Build customer experiences that convert
Stop stitching together point solutions, a wasteful process that usually leads to broken processes and fragmented journeys. Our Process Orchestration Services can digitize even the most complex banking processes, facilitating both the customer-facing interactions as well as the employee-facing case management capabilities.
Unified data at your fingertips
Centralized, secure data and documents
Juggling different steps, systems, documents, and teams results in long processing times and a high risk of errors. Our capabilities unlock agility, transparency, and control by merging all available customer data and documents into a single data store and bringing customers and employees together on the same platform.
Pre-integrated fintechs so you can go fast
Partner with the world's best solution providers
Our solution comes with pre-integrations to best-in-class fintech partners, without the hassle of integrating with multiple vendors. From digital income verification to identity and data verification solutions, you'll get access to a vibrant ecosystem of top-notch solutions, all within the safety of the Backbase Engagement Banking Platform.
Out-of-the-box journeys to accelerate time-to-market
Don’t reinvent the wheel
Every bank wants to be different, but that doesn’t mean you need to build everything from scratch. Adopt out-of-the-box onboarding, servicing, lending, and investing flows and configure them for your specific banking use-case — without any extra coding.
Microservices architecture that scales
Adopt modern DevOps best practices
No more traffic spikes that keep you up at night. Traditional workflow solutions use monolithic architectures, where a single instance of the process engine orchestrates all the different banking processes. Our Process Orchestration capabilities are 100% microservice-based — with separate deployable units that you can scale, test, and maintain individually.
Applications Center
Boost conversions without compromising on security
Digitally engage your customers — while providing full transparency and security. Our secure platform enables them to view, manage, and expedite loan applications — all within a single seamless, efficient experience. You’ll increase your conversion rates while giving customers the power to track loan applications, manage transaction disputes, upload documents, e-sign-contracts, and even complete KYC checks.
Other platform capabilities
Integration Services
Bring cutting-edge digital experiences to life with pre-built and productized connections to cores, CRMs, fintechs, and more.
Customer Data & AI
Adopt Artificial Intelligence and Machine Learning (AI/ML) to reduce manual processing, friction, and cost.