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The Engagement Banking Platform

The game-changing engagement layer for banking

Our platform provides banks with one central system of engagement that orchestrates frictionless journeys across all touchpoints, at every stage of the customer lifecycle.

Unlock innovation with a single engagement layer

Many banks struggle with legacy systems of record and core banking software that’s slow, complex, and expensive to maintain and upgrade. This makes it difficult to keep up with their digital-native competitors.

Our platform acts as a unified engagement layer that’s loosely coupled with data and functionality from the underlying systems of record.

This two-speed architecture enables banks to innovate at speed without changing their underlying systems and unlock more value from their existing investments.

Ebp our engagement layer

A scalable "engine room"

Built as one platform from the ground up, the Backbase Engagement Banking Platform is designed to be future-proof and scalable. 

Our platform contains all the essential capabilities a modern digital bank needs: from unified security to advanced data & AI.

These microservices are shared and utilized by the platform’s out-of-the-box apps and journeys. But you can also use them to build your own, thanks to our mature and well-documented APIs and SDKs.

A look into our powerful platform capabilities:

Onboarding & Origination

Full-fledged workflow & decision engine (BPMN 2.0/DMN) and case management capabilities powering the most sophisticated onboarding, account opening, and origination journeys.

Ebp onboarding origination
Ebp daily banking
Ebp engagement communications
Ep identity access entitlements
Ebp cloud devops
Ebp data ai

Integrates with anything

Break free from vendor lock-in, proprietary software, and technical debt. The Backbase Engagement Banking Platform comes with an open integration architecture that enables you to connect with your existing systems, as well as the most modern fintechs.

From core banking systems, fintechs, and cloud services, we offer dozens of pre-integrated connectors and additional ones from our open source community. You can also develop your own to innovate & differentiate.

Ebp integrates with anything

Our integrations


Transform your engagement layer with easy integration to your existing tech stack thanks to over 10 out-of-the-box connectors to Core Banking Systems.

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Add next-level capabilities to your apps. Our library of 50+ pre-integrated fintechs accelerate your time to market.

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Adopt and Build

Banks no longer need to choose between the speed of out-of-the-box solutions and the freedom of custom builds. With Backbase, they can have both.

Our unique platform enables banks to adopt built-in platform capabilities, out-of-the box journeys, and pre-integrated connectors so they can go live in no time. But they can also use the headless platform capabilities to build new apps and journeys, supported by extensive developer tools and resources.

This means banks can launch best-in-class banking applications in weeks and improve them continuously based on user feedback, the true agile way.

Ebp adopt and build

By developers, for developers

Backbase makes your developers first-class citizens by delivering powerful Developer Enablement capabilities. To make that promise a reality, we offer developers detailed documentation, tools, training, and personalized support so they can explore, build, and learn.

Developer Resources

The Backbase platform comes with an extensive set of APIs & SDKs and a full design system, well-documented on our Developer Hub, along with all the tools necessary to empower developers.

Training & Support

Backbase Academy offers hands-on training for different roles. Teams can also receive coaching and help from our Application Development Support service.

Our products

Digital Onboarding

Seamless and fully digital account opening

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Digital Banking

Develop and launch top-rated banking apps.

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Digital Lending

Smarter, faster loan originations.

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Digital Assist

Deliver exceptional customer support.

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Digital Engage

Create personalized marketing campaigns.

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We're recognized by the premier analyst firms

  • Celent - white

    Celent Names Backbase a Leader in Digital Banking Platforms

  • Forrester - white

    Backbase is named a leader in The Forrester Wave™: Digital Banking Engagement Platforms and Hubs, Q3 2021.

  • Omdia - white

    Backbase is named a leading Digital Banking platform