Accelerate your digital transformation
Have the speed and flexibility to meet evolving technology and adapt to changing customer demands.
Unlock innovation with a single engagement layer
Many banks struggle with legacy systems of record and core banking software that’s slow, complex, and expensive to maintain and upgrade. This makes it difficult to keep up with their digital-native competitors.
Our platform acts as a unified engagement layer that’s loosely coupled with data and functionality from the underlying systems of record.
This two-speed architecture enables banks to innovate at speed without changing their underlying systems and unlock more value from their existing investments.
Get a scalable engine room of capabilities
Built as one platform from the ground up, the Engagement Banking Platform is designed to be future-proof and scalable.
A look into our powerful platform capabilities:
From user management and access control to fine-grained entitlements management and complex impersonation capabilities, the platform comes preloaded with all necessary bank-grade security capabilities.
Microservices that fuel advanced, real-time daily banking journeys and process the most complex requests, unlocking optimal and truly innovative customer experiences.
Microservices that orchestrate all customer engagements and communications from messaging, alerts, real-time voice and video calling, personalized notifications, hyper-targeted in-app campaigns, and nudges.
Full-fledged workflow & decision engine (BPMN 2.0/DMN) and case management capabilities powering the most sophisticated onboarding, account opening, and origination journeys.
Aggregating data from multiple sources into a data lakehouse and using it to drive personalized experiences and make informed decisions – from automated reporting to personal financial / business insights and predictive analytics.
From building your own web or mobile journeys to the capabilities and integrations to deliver them end-to-end, we’ve got you covered for a smooth and productive developer experience.
The platform comes with common services, such as service registration, orchestration, persistence, and auditing to support the microservices architecture and ensure its scalability while keeping operations compliant and transparent.
Take the lead with a platform approach
The engagement layer will help you accelerate your digital transformation.
The Engagement Banking Platform sits in the middle, with all the engines (or platform capabilities) that orchestrate your customer journeys. Downstream - you connect it to your systems of record (e.g. your core) and third-party fintechs.
Upstream - you create seamless customer journeys - that help you become 10x more efficient and truly customer centric. With an industrialized engagement layer, you can get creative and focus on delivering business value instantly.
Integrates with anything
Break free from vendor lock-in, proprietary software, and technical debt. The Backbase Engagement Banking Platform comes with an open integration architecture that enables you to connect with your existing systems, as well as the most modern fintechs.
From core banking systems, fintechs, and cloud services, we offer dozens of pre-integrated connectors and additional ones from our open source community. You can also develop your own to innovate & differentiate.
Kickstart with ready-to-go journeys
The platform aggregates value from multiple sources and carefully orchestrates frictionless customer journeys on every touchpoint, giving you comprehensive access to new products and services across the full customer lifecycle.
You no longer need to waste time reinventing the wheel. With ready-to-go apps and customer journeys, you can launch top-notch, bank-grade applications at the speed of digital.
Adopt and Build
Banks no longer need to choose between the speed of out-of-the-box solutions and the freedom of custom builds. With Backbase, they can have both.
Our unique platform enables banks to adopt built-in platform capabilities, out-of-the box journeys, and pre-integrated connectors so they can go live in no time. But they can also use the headless platform capabilities to build new apps and journeys, supported by extensive developer tools and resources.
This means banks can launch best-in-class banking applications in weeks and improve them continuously based on user feedback, the true agile way.
By developers, for developers
Developer experience matters. We offer detailed documentation, tools, training and personalized support so your teams can explore and learn.
The Backbase platform comes with an extensive set of APIs &SDKs and a full design system, well-documented on our DeveloperHub, along with all the tools necessary to empower developers.
Training & Support
Backbase Academy offers hands-on training for different roles. Teams can also receive coaching and help from our Application Development Support service.
Helping banks excel and grow at every step of the customer lifecycle: acquiring, servicing, retaining and cross-selling.
Seamless and fully digital account opening
Develop and launch top-rated banking apps.
Smarter, faster loan originations.
Deliver exceptional customer support.
Create personalized marketing campaigns.
Backbase is continually recognized by top industry analysts as the category leader in Engagement Banking.