Unlock innovation with a single engagement layer
Many banks struggle with legacy systems of record and core banking software that’s slow, complex, and expensive to maintain and upgrade. This makes it difficult to keep up with their digital-native competitors.
Our platform acts as a unified engagement layer that’s loosely coupled with data and functionality from the underlying systems of record.
This two-speed architecture enables banks to innovate at speed without changing their underlying systems and unlock more value from their existing investments.
A scalable "engine room"
Built as one platform from the ground up, the Backbase Engagement Banking Platform is designed to be future-proof and scalable.
Our platform contains all the essential capabilities a modern digital bank needs: from unified security to advanced data & AI.
These microservices are shared and utilized by the platform’s out-of-the-box apps and journeys. But you can also use them to build your own, thanks to our mature and well-documented APIs and SDKs.
A look into our powerful platform capabilities:
Full-fledged workflow & decision engine (BPMN 2.0/DMN) and case management capabilities powering the most sophisticated onboarding, account opening, and origination journeys.
Microservices that fuel advanced, real-time daily banking journeys and process the most complex requests, unlocking optimal and truly innovative customer experiences.
Microservices that orchestrate all customer engagements and communications from messaging, alerts, real-time voice and video calling, personalized notifications, hyper-targeted in-app campaigns, and nudges.
From user management and access control to fine-grained entitlements management and complex impersonation capabilities, the platform comes preloaded with all necessary bank-grade security capabilities.
The platform comes with common services, such as service registration, orchestration, persistence, and auditing to support the microservices architecture and ensure its scalability while keeping operations compliant and transparent.
Collecting data from multiple sources across the platform and using it to make informed decisions – from automated reporting to business insights and predictive analytics. These capabilities can be used to detect unusual activity and drive personalized client engagements.
Integrates with anything
Break free from vendor lock-in, proprietary software, and technical debt. The Backbase Engagement Banking Platform comes with an open integration architecture that enables you to connect with your existing systems, as well as the most modern fintechs.
From core banking systems, fintechs, and cloud services, we offer dozens of pre-integrated connectors and additional ones from our open source community. You can also develop your own to innovate & differentiate.
Transform your engagement layer with easy integration to your existing tech stack thanks to over 10 out-of-the-box connectors to Core Banking Systems.
Add next-level capabilities to your apps. Our library of 50+ pre-integrated fintechs accelerate your time to market.
Adopt and Build
Banks no longer need to choose between the speed of out-of-the-box solutions and the freedom of custom builds. With Backbase, they can have both.
Our unique platform enables banks to adopt built-in platform capabilities, out-of-the box journeys, and pre-integrated connectors so they can go live in no time. But they can also use the headless platform capabilities to build new apps and journeys, supported by extensive developer tools and resources.
This means banks can launch best-in-class banking applications in weeks and improve them continuously based on user feedback, the true agile way.
By developers, for developers
Backbase makes your developers first-class citizens by delivering powerful Developer Enablement capabilities. To make that promise a reality, we offer developers detailed documentation, tools, training, and personalized support so they can explore, build, and learn.
The Backbase platform comes with an extensive set of APIs & SDKs and a full design system, well-documented on our Developer Hub, along with all the tools necessary to empower developers.
Training & Support
Backbase Academy offers hands-on training for different roles. Teams can also receive coaching and help from our Application Development Support service.