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We've done it! Celent announces Backbase as a winner for Retail and Small Business Banking 🏆Find out more

The Engagement Banking Platform

Re-architect banking around the customer

Our platform provides banks with one central system of engagement that orchestrates frictionless experiences across all touchpoints, at every stage of the customer lifecycle.

Learn moreWhat is Engagement Banking?

Accelerate your digital transformation

Have the speed and flexibility to meet evolving technology and adapt to changing customer demands.

Unlock innovation with a single engagement layer

Many banks struggle with legacy systems of record and core banking software that’s slow, complex, and expensive to maintain and upgrade. This makes it difficult to keep up with their digital-native competitors.

Our platform acts as a unified engagement layer that’s loosely coupled with data and functionality from the underlying systems of record.

This two-speed architecture enables banks to innovate at speed without changing their underlying systems and unlock more value from their existing investments.

Ebp our engagement layer

Get a scalable engine room of capabilities

Built as one platform from the ground up, the Engagement Banking Platform is designed to be future-proof and scalable.

A look into our powerful platform capabilities:


From user management and access control to fine-grained entitlements management and complex impersonation capabilities, the platform comes preloaded with all necessary bank-grade security capabilities.

Ebp platform capabilities security
Ebp platform capabilities banking
Ebp platform capabilities communication
Ebp platform capabilities process
Ebp platform capabilities data
Ebp platform capabilities developers
Ebp platform capabilities cloud

Take the lead with a platform approach

The engagement layer will help you accelerate your digital transformation.

The Engagement Banking Platform sits in the middle, with all the engines (or platform capabilities) that orchestrate your customer journeys. Downstream - you connect it to your systems of record (e.g. your core) and third-party fintechs.

Upstream - you create seamless customer journeys - that help you become 10x more efficient and truly customer centric. With an industrialized engagement layer, you can get creative and focus on delivering business value instantly.

Ebp the platform approach wide

Integrates with anything

Break free from vendor lock-in, proprietary software, and technical debt. The Backbase Engagement Banking Platform comes with an open integration architecture that enables you to connect with your existing systems, as well as the most modern fintechs.

From core banking systems, fintechs, and cloud services, we offer dozens of pre-integrated connectors and additional ones from our open source community. You can also develop your own to innovate & differentiate.

Ebp integrates with anything

Kickstart with ready-to-go journeys

The platform aggregates value from multiple sources and carefully orchestrates frictionless customer journeys on every touchpoint, giving you comprehensive access to new products and services across the full customer lifecycle.

You no longer need to waste time reinventing the wheel. With ready-to-go apps and customer journeys, you can launch top-notch, bank-grade applications at the speed of digital.

EBP - Kickstart transformation journeys

Adopt and Build

Banks no longer need to choose between the speed of out-of-the-box solutions and the freedom of custom builds. With Backbase, they can have both.

Our unique platform enables banks to adopt built-in platform capabilities, out-of-the box journeys, and pre-integrated connectors so they can go live in no time. But they can also use the headless platform capabilities to build new apps and journeys, supported by extensive developer tools and resources.

This means banks can launch best-in-class banking applications in weeks and improve them continuously based on user feedback, the true agile way.

EBP - Adopt and build scale

By developers, for developers

Developer experience matters. We offer detailed documentation, tools, training and personalized support so your teams can explore and learn.

Developer Resources

The Backbase platform comes with an extensive set of APIs &SDKs and a full design system, well-documented on our DeveloperHub, along with all the tools necessary to empower developers.

Explore Developer Hub

Training & Support

Backbase Academy offers hands-on training for different roles. Teams can also receive coaching and help from our Application Development Support service.

Read about services

EBP - By developers for developers

Our products

Helping banks excel and grow at every step of the customer lifecycle: acquiring, servicing, retaining and cross-selling.

Digital Onboarding

Seamless and fully digital account opening

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Digital Banking

Develop and launch top-rated banking apps.

Read more

Digital Lending

Smarter, faster loan originations.

Read more

Digital Assist

Deliver exceptional customer support.

Read more

Digital Engage

Create personalized marketing campaigns.

Read more

Our recognitions

Backbase is continually recognized by top industry analysts as the category leader in Engagement Banking.

  • Celent - white

    Celent Names Backbase a Leader in Digital Banking Platforms

  • Forrester - white

    Backbase is named a leader in The Forrester Wave™: Digital Banking Engagement Platforms and Hubs, Q3 2021.

  • Omdia - white

    Backbase is named a leading Digital Banking platform