Break free from vendor lock-in & tech debt
In the traditional banking model, too many banks are stuck with outdated, expensive, siloed tech that’s hard to change — and even harder to stitch together when attempting to serve the customer.
Seize the opportunity to break free and shift to a new-generation Engagement Banking model. By leveraging a single omni-channel banking platform, you can adopt a customer-centric approach, orchestrate user journeys across all your touchpoints, and innovate at the speed of digital.
Journey Orchestration & Tailored Value Propositions
It’s time to rethink your modernization strategy
The traditional banking model is built on legacy systems that are costly to maintain and provide little differentiating value to customers.
But things are already changing. There’s been a major paradigm shift towards a new operating model that’s centered around customer engagement orchestration and the bank’s ability to create differentiating value propositions. And with Backbase, you’ll be poised to capitalize on this change.
differentiating value propositions
Modern banking, built on open platforms
Harness the power of a new-generation digital banking platform for rapid innovation. The Backbase Engagement Banking Platform connects quickly and securely to your downstream systems of record, such as core systems and CRMs, as well as third-party fintechs in your tech stack. Our platform offers the most comprehensive digital engine rooms on the market today, enabling you to seamlessly orchestrate all your customer and employee interactions across any channel. The platform APIs empower you to rapidly create differentiating user experiences so you can focus on delivering real business value.
A composable platform fabric for rapid banking modernization
Our 400+ industrialized and composable capabilities give you the flexibility to rapidly create tailored and differentiating financial experiences. It’s built as a single platform from the ground up and designed to empower your bank to innovate on its own terms.
A look into our powerful platform capabilities:
Empower your front-office and development teams with a comprehensive, easy-to-use, customizable solution, allowing them to drive faster, more effective customer support. Boost employee productivity, preserve the personal touch, and keep costs down — Human Assist Services lets you have it all without compromise.
Utilize a unified customer data profile, enriched with data from any source, to enhance your customer view, analytics, and experience. Adopt Artificial Intelligence and Machine Learning (AI/ML) to reduce manual processing, friction, and cost. Build your own capabilities using our Open Data platform and technologies to scale.
Accelerate your digital banking transformation
Buy plus build: get the best of both worlds
We believe banks shouldn’t be forced to decide between “buy” and “build.”
With our out-of-the-box platform capabilities and customer journeys, your bank can leverage readily available functionality, covering up to 80% of what you need to build a modern mobile or web application on top of your core banking infrastructure.
That means your engineers will be able to focus on your unique, differentiating value, rather than building the basic functionalities from scratch. Leverage industrialized platform capabilities and ready-to-adopt customer journeys so you can differentiate by building unique features on top of a robust, industrialized, battle-proof architecture.
Polyglot architecture: maximum flexibility
Our platform can be adopted within your bank’s existing polyglot landscape, enabling you to continue leveraging multiple programming languages and technology frameworks.
Continue exploiting the thriving ecosystems and communities of popular front-end technologies like Angular, React, Flutter, Vue.js, Swift, and Kotlin. Using micro-frontends and module federation, our polyglot architecture allows you to tap into these ecosystems and leverage a vast array of tech-specific libraries, tools, and community support. By limiting the need for rework and reducing complexity, you can quickly integrate with our platform.
Adopt a containerized approach to deploy components for system integration, data sharing, and bespoke microservice software development. Leverage the strengths of different frameworks, enhance developer productivity, optimize performance, and enable flexible, modular development.
Polyglot ecosystem & infrastructure
Ensure seamless interoperability across diverse infrastructural components in a polyglot setting. No universal solution exists: choose the best persistence layers and runtime engines to suit your specific banking needs. Opt for document-based storage, non-relational databases, or distributed key-value systems. Use event-based communication or integrate serverless functions for highly scalable small tasks.
Turbocharge your Digital Factory
The Backbase platform is the “construction site” for digital transformation. On top of the platform, you work with your own cross-functional teams that are dedicated to change-the-business projects. All your teams leverage the same industrialized platform capabilities, including reusable building blocks and repeatable processes, to build tailored journeys and value propositions for your key client segments. The secret to the Digital Factory’s success? Small teams, working closely with the business side, function as a start-up accelerator and help your bank to rapidly modernize its customer journeys.
Reallocate budget from “run” to “change”
The Backbase platform enables your bank to progressively modernize its IT stack. By eliminating the burden of maintaining outdated, bespoke systems and processes, we empower you to shift your focus back to innovation. You can even reallocate these cost savings to fund modernization efforts that drive innovation, enhance customer experiences, and boost the bank's competitive position in the market.
Engagement Banking Platform
Our single code-base, continuous delivery operating model ensures your customers are always on the most recent version, removing the burden and the cost of maintaining multiple versions of the software. This allows you more time for innovation and focusing on building what you need.
All hosting options supported
No more vendor lock-in — deploy our platform on the infrastructure of your choice. Backbase supports different hosting options from public cloud to private, hybrid, container, community, and on-premise deployments. Discover our wealth of success in different cloud environments.
By developers, for developers
Developer experience matters. We offer detailed documentation, tools, training and personalized support so your teams can explore and learn.
The Backbase platform comes with an extensive set of APIs &SDKs and a full design system, well-documented on our DeveloperHub, along with all the tools necessary to empower developers.
Training & Support
Backbase Academy offers hands-on training for different roles. Teams can also receive coaching and help from our Application Development Support service.
Helping banks excel and grow at every step of the customer lifecycle: acquiring, servicing, retaining and cross-selling.