Human Assist Services
Re-imagine your customer service
Empower your front-office and development teams with a comprehensive, easy-to-use, and customizable solution to drive faster, more effective customer support. Boost employee productivity, preserve the personal touch, and keep costs down — Human Assist Services lets you have it all without compromise.
Say goodbye to fragmented customer service journeys
Give your customers and employees a consistent, unified experience. Our comprehensive, configurable microservices give your bank’s development teams the power to compose exceptional, human-assisted support services. You’ll finally have the freedom to re-imagine your bank’s customer service journeys, without the need for extensive development, expensive servicing costs, and added risk.
A single, unified workspace
Eliminate your silos, improve productivity
Enhance operational efficiency and leverage data-driven insights by centralizing data, systems, and workflows. Boost productivity among your front-office employees with a harmonized workspace that fosters seamless team collaboration and exceptional customer service. You’ll free your employees up from juggling multiple siloed systems, making it easier for them to access the information they need in just a few clicks.
360° customer view
Empower your teams with the right tools
Provide your teams with a comprehensive, ready-to-go employee application that includes everything they need to service customers better, faster, and more effectively. Whether it's a simple scenario like unblocking a card or a complex one like completing a mortgage application with live helpdesk support — we’ve got you covered.
Act on behalf of customers
High-impact assistance in real time
Enable your customer service agents to access real-time customer information and then perform critical actions on their behalf. Our platform’s pre-integrated microservices allow you to seamlessly integrate identity, access control, device management, and audit functionalities, based on open standards like FIDO and OpenID Connect. You’ll be able to see what your customers see and quickly resolve queries — without compromising on security.
Live-chat, video call
Instant assistance on any channel
Empower your customers to connect with service agents instantly through their preferred digital channels, with pre-integrated live chat at the touch of a button within banking apps.
Proactive, data-driven smart assistance
Better anticipate your customers' needs
Other platform capabilities
Fintech Integrations
Enrich your customer experience by adding cutting-edge experiences to your apps.
Digital Assist
Deliver exceptional customer service every feature they need for quick resolution and upsell, in one unified solution.