Human Assist Services
Re-imagine your customer service
Empower your front-office and development teams with a comprehensive, easy-to-use, and customizable solution to drive faster, more effective customer support. Boost employee productivity, preserve the personal touch, and keep costs down — Human Assist Services lets you have it all without compromise.
Re-imagine your customer service
Achieve consistent and unified experiences for both customers and employees across all channels through a cutting-edge, next-generation omni-channel banking platform. Our comprehensive and configurable set of microservices allows banks and their development teams to craft exceptional human-assisted support services. Say goodbye to fragmented systems, isolated data, and cumbersome compliance hurdles, and finally have the freedom to re-imagine your bank’s human-assisted journeys without the need for extensive development, expensive servicing costs, and added risks.
Eliminate your silos, improve productivity
Enhance operational efficiency and leverage data-driven insights by centralizing data, systems, and workflows. Boost productivity among front office employees, including call center and branch staff, with a harmonized workspace that fosters seamless team collaboration and exceptional customer service. The Engagement Banking Platform eliminates the need for employees to navigate through multiple siloed systems, making it easier for them to access the information they need in just a few clicks.
360° Customer View
Empower your teams with the right tools
Provide your teams with a comprehensive, ready-to-go employee application that includes everything they need to service customers better, faster, and more effectively. Whether it’s a simple scenario such as unblocking a card or a complex scenario to complete a mortgage application over video — we’ve got you covered.
Act on behalf of customers
High-impact assistance in real time
Having a single source of customer data enables your service agents to access real-time customer information and perform critical actions on their behalf. Benefit from our platform's pre-integrated microservices that seamlessly integrate identity, access control, device management, and audit functionalities, based on open standards like FIDO and OpenID Connect. Access and interact with customer information and systems in emulated environments to see what the customer sees, and quickly resolve queries, without compromising on security.
True omnichannel interactions
Instant assistance on any channel
Empower your customers to connect with service agents instantly through their preferred digital channels, with pre-integrated live-chat, audio, and video calls at the touch of a button within banking apps.
Proactive and data-driven smart assistance
Better anticipate your customers' needs
Deliver data-driven insights and proactive servicing with our powerful integration architecture. Seamlessly aggregate customer data from multiple systems into a single 360° view, empowering your service agents with real-time support and configurable account insights to identify service and sales opportunities.
With our comprehensive development framework and APIs, your engineers can create unique front-line services tailored specifically to your business.
Other platform capabilities
Enrich your customer experience by adding cutting-edge experiences to your apps.
Deliver exceptional customer service every feature they need for quick resolution and upsell, in one unified solution.
Create impactful and personalized customer interactions at scale.