Onboarding
Deliver outstanding account-opening experiences
Boost your bank’s revenue and slash acquisition costs by leveraging automated, omnichannel customer onboarding. You’ll maximize your share of wallet with increased product origination rates and even provide a superior customer experience, thanks to streamlined applications, verification, product selection, and account-opening journeys.
Failing to create impactful experiences?
New-to-bank customers expect seamless, consistent onboarding from their application to account activation. Unfortunately, many banks are facing challenges in this area, due to legacy infrastructures, siloed systems, and disconnected channels/processes, significantly slowing onboarding and greatly increasing costs.
14x
higher acquisition costs for non-automated processes, compared to digital-first ones
70%
of customers abandon the onboarding process after 20 minutes
90 days
nearly half of all new accounts do not survive beyond the first three months
Take control of your bank’s customer onboarding journey
Wow your customers with a composable approach
Account-opening in minutes
Streamline digital or multi-channel account-creation by reducing the number of steps and processes. Minimize application abandonment rates by allowing new-to-bank customers to pick up applications, right where they left off.
Compose dynamic journeys
Get access to an extensive capabilities library, customizable templates, flexible process assembly, integrated data services, and design control.
Tailor experiences
Empower yourself to create tailored user experiences — at your pace and on your budget. Effortlessly reuse capabilities across your banking channels and journeys to expedite time to market and lower cost of ownership.
Improve share of wallet
Adopt a unified approach across retail, business, and private banking lines for intuitive account-opening and effective cross-selling.
Open accounts in 4 simple steps
Application
Harness the power of STP
Provide fast, frictionless account-opening experiences with a high degree of automation. Straight-Through-Processing (STP) will allow you to easily capture and automatically route decisioning to the right back-end system, vastly expediting onboarding and decreasing your operational costs.
Verification
Pre-integrated and replaceable KYC/AML
Leverage our standing partnerships with regulatory compliance tools in the Know-Your-Customer (KYC) space. Implement easy, automated decisioning using our BPMN/DMN orchestration capabilities. Alternatively, you can replace these with your existing ones or preferred compliance tooling and decisioning.
Product selection
Drive higher share of wallet
Harness highly configurable, intuitive, multi-product selection capabilities that offer instant, seamless digital banking experiences — while increasing product acquisition and share of wallet.
Account activation
Give customers instant digital banking access
Allow your customers to instantly use their new products by including up-front funding options to activate the account. With our self-servicing digital banking apps, it’s as simple as creating their credentials, logging in, and starting to use their chosen products. You can also unlock virtual cards and wallet provisioning to get customers up and running even faster.
