Navy Federal Credit Union: scaling a unified platform for a growing membership

Navy Federal Credit Union just completed one of the largest digital transformations in the credit union industry - migrating 15 million members across online, mobile, and employee channels onto a single platform. But finishing the migration is only the starting point. In this video, hear how the credit union is thinking about the next phase: scaling to 25 million members, extending the platform to every remaining channel, and building toward conversational AI.