To keep up with the demands of its tech-savvy customers, the National Bank of Bahrain tapped Backbase to help create a fully digital onboarding option and set a new standard for account-opening in the kingdom.

By leveraging the power of the Backbase Engagement Banking Platform, NBB was able to slash onboarding times – from an average of 180 minutes down to only 6 – creating an exceptional first impression for its new customers.

With this powerful solution and a highly rated new mobile app, NBB also:

• Increased customer acquisition
• Boosted customer retention rates
• Minimized time-consuming manual tasks
• Expanded its product options, creating opportunities for cross-sell