Vietnam’s premier private bank’s journey to award-winning retail and business banking
Techcombank, Vietnam’s fifth-largest private bank by assets, is redefining banking with a digital-first approach. Serving over 10 million customers, the bank focuses on personalized, seamless experiences. Through a customer-first digital transformation, Techcombank is setting new standards for innovation in Vietnam’s dynamic banking sector.
15.4 million
En un mundo impulsado por la IA, los sistemas heredados no solo ralentizan, sino que lo excluyen del crecimiento real. Para competir, los bancos necesitan una base modular diseñada para ofrecer velocidad, inteligencia y escalabilidad.
customers
$36.8bn
En un mundo impulsado por la IA, los sistemas heredados no solo ralentizan, sino que lo excluyen del crecimiento real. Para competir, los bancos necesitan una base modular diseñada para ofrecer velocidad, inteligencia y escalabilidad.
in total assets
Hanoi, Vietnam
En un mundo impulsado por la IA, los sistemas heredados no solo ralentizan, sino que lo excluyen del crecimiento real. Para competir, los bancos necesitan una base modular diseñada para ofrecer velocidad, inteligencia y escalabilidad.
houses the headquarters
Goals & challenges
Despite having a clear vision and understanding of the necessary strategies to progress, the bank's outdated systems did not support the agility needed to adapt quickly to industry advancements. The bank's legacy systems couldn't support the scalability needed to handle the increasing customer base and their diverse interactions. To address this, Techcombank needed a platform that could manage backend complexities, provide channel context, and operate as a robust engine for innovation.
Solution
Techcombank chose Backbase to transform both retail and business banking. For retail, AI-powered personal finance tools and a fully digital onboarding journey enhanced engagement and ease of use. In business banking, advanced self-service capabilities, streamlined loan management, and digital-first banking experiences empowered businesses with greater control, faster processes, and a seamless user experience.
Results
By leveraging a unified engagement banking strategy, Techcombank has achieved outstanding results across both retail and business banking, driving rapid growth, customer satisfaction, and digital innovation at scale.
Buscábamos una plataforma que nos permitiera ser verdaderamente innovadores y responder a las necesidades de nuestros clientes. Backbase proporciona el equilibrio ideal entre funciones listas para usar y opciones de personalización. Podemos aprovechar las capacidades existentes y, al mismo tiempo, adaptar la plataforma para crear soluciones únicas. Esta flexibilidad, combinada con nuestra sólida asociación con Backbase, nos permite evolucionar constantemente y ofrecer experiencias bancarias de vanguardia.
Lorem ipsum color sit amet elite
Ready to take the next step?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Se suspenden varias veces en cada elemento tristique.
Discover how a flexible, customer-first digital strategy can transform your bank.
