Why should you read The Engagement Banking Revolution?
Traditional banking is experiencing a crisis. Their systems aren’t built to service customers holistically, leaving the door wide open for competition from tech titans and digital challengers. Yet, this presents an unrivaled opportunity for financial institutions to change for the better – by leveraging a unified platform that is built around the customer. This book will show you how.
Architect banking around your customer
Make the right technology investments
Shift to a platform operating model
Create new banking revenue streams
Build a culture that embraces innovation
For change makers, by change makers
This guide brings together the leading minds in engagement banking. They provide the tools, frameworks, and insights you need to lead the change at your own financial institution.
Get a glimpse inside
Welcome to the revolution By Jouk Pleiter Founder and Chief Executive Officer, Backbase
Why do people love platform businesses? By Tim Rutten Senior Vice President of Strategy, Backbase
Platform economics: how to increase banking revenue and delight customers By Sangeet Paul Choudary Author; Founder, Platformation Labs
The Engagement Banking revolution By Jouk Pleiter Founder and Chief Executive Officer, Backbase
The path to business model innovation By Paolo Sironi Author; Global Research Leader, Banking and Financial Markets, IBM
Discarding old biases and norms to embrace disruption By Ben Morales Chief Technology Officer and Operations Officer, Washington State Employees Credit Union
Defining the KPIs for Engagement Banking transformation success By Mayur Vichare Head of Value Consulting, Backbase
Five crucial decisions: how to successfully start your Engagement Banking transformation By Heidi Custers Digital Transformation Director, Backbase
Culture: the driving force of your bank’s transformation By Eric Berridge Author; Executive Vice President, Salesforce; Co-host, Customer Obsessed Podcast
The technology choices that empower change By Greg Fahy & Yogesh Mulwani Global Senior Vice President of Technology Customer Success, Backbase | Regional Vice President of Technology Customer Success, Backbase
How the digital officer can drive sustainable Engagement Banking transformation By Andrew van der Hoven Head of Digital and eCommerce for Consumer and High Net Worth, Standard Bank Group
Leading the revolution By Thomas Fuss Chief Technology Officer, Backbase
