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Chinabank transforms 105 years of legacy into a mobile-first growth engine

Chinabank transforms 105 years of legacy into a mobile-first growth engine

Chinabank has been part of the Philippine banking landscape for over a century. Established in 1920 to serve the underbanked Filipino-Chinese community, it has grown into the country’s fourth largest private universal bank by assets. That legacy, while a source of pride, also came with technical baggage.

2.9M+

En un mundo impulsado por la IA, los sistemas heredados no solo ralentizan, sino que lo excluyen del crecimiento real. Para competir, los bancos necesitan una base modular diseñada para ofrecer velocidad, inteligencia y escalabilidad.

customers

$30 billion

total assets

Makati City, Philippines

headquarters

Objectives

The mission was set: build a modern digital foundation, unify the experience, and do it without sacrificing the bank’s risk controls and trusted reputation. The goal was to serve existing customers better, attract the next generation, and lay the groundwork for scalable growth.

Solution

When choosing a partner, Chinabank wasn’t looking for just another IT vendor. "I like working with fintechs," Delfin Jay Sabido IX, Ph.D., Chief Innovation and Transformation Officer says. “Backbase's retail banking focus makes the difference. They understand the discipline, the constraints, the trust requirements. That expertise lets us modernize our retail operations confidently while delivering the faster, more intuitive digital experience customers demand.”

Results

The launch of My CBC marked a turning point for Chinabank’s digital engagement, delivering measurable results across adoption, satisfaction, and customer behavior.

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