Objectives

The mission was set: build a modern digital foundation, unify the experience, and do it without sacrificing the bank’s risk controls and trusted reputation. The goal was to serve existing customers better, attract the next generation, and lay the groundwork for scalable growth.

Solution

When choosing a partner, Chinabank wasn’t looking for just another IT vendor. "I like working with fintechs," Delfin Jay Sabido IX, Ph.D., Chief Innovation and Transformation Officer says. “Backbase's retail banking focus makes the difference. They understand the discipline, the constraints, the trust requirements. That expertise lets us modernize our retail operations confidently while delivering the faster, more intuitive digital experience customers demand.”