Creating a fully digitized self-service loan application platform
BKS Bank was looking for a way to accelerate their loan application process so they could sustain their growth and keep up with ever-changing customer expectations.
By leveraging the Backbase Engagement Banking Platform, BKS was able to create a streamlined self-service loan application solution. This allowed them to achieve a 90% reduction in the time it takes to process a loan application, as well as a 75% reduction in the time it takes to submit one. It now takes BKS’s customers a mere five minutes to complete an application — and only 20 clicks.
Get your copy of the customer story now to find out how a platform model can help you:
- Boost share of wallet
- Cut operational costs
- Increase employee efficiency
- Drive higher acquisitions/product originations
- Reduce abandonment rates
- Differentiate in a crowded market