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Creating a fully digitized self-service loan application platform

BKS Bank was looking for a way to accelerate their loan application process so they could sustain their growth and keep up with ever-changing customer expectations.

By leveraging the Backbase Engagement Banking Platform, BKS was able to create a streamlined self-service loan application solution. This allowed them to achieve a 90% reduction in the time it takes to process a loan application, as well as a 75% reduction in the time it takes to submit one. It now takes BKS’s customers a mere five minutes to complete an application — and only 20 clicks.

Get your copy of the customer story now to find out how a platform model can help you:

  • Boost share of wallet
  • Cut operational costs
  • Increase employee efficiency
  • Drive higher acquisitions/product originations
  • Reduce abandonment rates
  • Differentiate in a crowded market

Download the customer story

We wanted to build something no other Austrian bank has, and that would help BKS strengthen its position as one of Austria’s leading banks. The COVID-19 crisis underlined the importance of an outstanding online service and confirmed that we are, together with Backbase, on the right track.

Dieter Krassnitzer,