BSF's unified platform overhaul drives four-fold onboarding growth and a 135% jump in app ratings

Objectives

As early as 2018, the bank began seriously evaluating how to build the foundation needed to support the future of banking. At the time, BSF didn’t even operate its own core banking system which limited their ability to design, deliver, and scale the kinds of products its customers increasingly demanded. BSF also began revamping its entire digital banking layer, customer-facing channels that had become outdated and rigid. The ambition was to create a future-ready platform that could support innovation, growth, and scale. To make that ambition real, BSF had to advance on two fronts, modernizing its technology and sharpening its strategic edge to meet a fast-moving market.

Solution

The team evaluated multiple platforms, benchmarking against a range of criteria. But one question rose above the rest: can this platform grow with BSF? Can it keep up with the pace of the market, and is it investing heavily in R&D to stay ahead? With Backbase, BSF adopted a buy plus build approach. The platform offered the flexibility to grow, the openness to integrate, and the architecture to scale at the pace of customer expectations, all while giving BSF’s teams the tools to build fast and stay in control. 

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