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Jet Bank gives Albania its first fully digital bank

Jet Bank gives Albania its first fully digital bank

Jet Bank is Albania’s first fully digital bank, a greenfield build by a local team backed by an Amsterdam holding company. It started from a belief that banking in Albania could be simpler, faster and far easier to live with. With Backbase, the bank reached the market in months, and something new reaches customers every month, with the wider region next.

First 100%

In un mondo basato sull'intelligenza artificiale, i sistemi legacy non solo ti rallentano, ma ti impediscono una crescita reale. Per competere, le banche hanno bisogno di una base modulare costruita per velocità, intelligenza e scalabilità.

digital bank in Albania

70+

staff

Tirana, Albania

headquarters

Objectives

Jet Bank wanted to operate as a digital-only bank, with daily digital banking and full digital self-service across every retail journey. Digital onboarding would complete remotely in minutes, to Albanian and European standards. And the bank wanted full operational capability as a licensed institution within months, with every supervisory standard met through digital channels alone.

Solution

Jet Bank selected the Backbase AI-native Banking OS to run as a unified frontline, with daily digital banking, digital onboarding, loan origination and customer servicing on a single execution layer. The bank took an out-of-the-box first approach, with pre-integrated fintech integrations supplying identity verification, AML screening, electronic signature, wallet provisioning and fraud monitoring. A connectivity layer links the digital estate to the bank’s core, and composability means new capability arrives without disturbing what already runs.

Results

The waitlist filled while the app was still in testing, and twelve releases have followed the first version, five of them major, with consumer lending and credit cards among the products added.

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We built a bank in six months, and nobody in this market thought that was possible. The channels, the journeys and the integrations came already built, which is the only reason a team our size could move that fast.