Press Release, 23 June 2021

Banco Nacional de Costa Rica selects Backbase to accelerate digital transformation and digital reinvention of the bank

Transition to the Backbase Engagement Banking platform spurs digital innovation and personalized banking experiences across all channels.

  • Marketing
  • June 24, 2021

Costa Rica, June 22, 2021 – Banco Nacional de Costa Rica has chosen Backbase, the Engagement Banking Platform provider, to expand its digital banking services. With the adoption, Backbase will utilize its one platform approach to revamp Banco Nacional de Costa Rica’s online and mobile banking platforms, therefore spurring digital innovation through a personalized banking experience across all channels.  

On the Engagement Banking platform Banco Nacional de Costa Rica will unify it’s online and mobile banking into frictionless and highly personalized experiences, all while operating on a secure, efficient, and sustainable platform that is agile and scalable. 

With a commitment to promote social and economic development, the Costa Rican government has stimulated progress in terms of financial inclusion by increasing the number of the adult population, aged 15 or older, with at least one bank account from 68% to 77% since 2019. The unprecedented challenges that have been introduced as a result of COVID-19 signify the importance of universal access to financial stability and knowledge.  

The Backbase platform gives Banco Nacional de Costa Rica access to industry-leading technology and innovative solutions. The Engagement Banking platform will better equip Banco Nacional de Costa Rica to implement customer-centric banking solutions and facilitate the integration of distinguished turn-key apps that enhance engagement and drive growth amongst consumers.  

As society continues to strive for 100% digitization, banks like Banco Nacional de Costa Rica are positioned well to streamline and simplify the online banking experience in order to expand access to banking for individuals and small to medium businesses alike.

Regional Vice President for Latin America and Caribbean at Backbase, Ethan Clark, comments: 

“We are excited to work with Banco Nacional de Costa Rica, a thought leader, not only in Costa Rica but across the region, to transform, and strengthen, their digital banking services. As banks are tasked with increasing digitalization, consumers in LATAM expect a seamless translation of banking functionalities. With a customer-first approach, Banco Nacional de Costa Rica will be able to better adapt their mobile and online banking services to provide unparalleled user experience through personalized digital solutions.”

Fabián Rodríguez Carballo, Director for BN Digital, Banco Nacional, affirms:

“Banco Nacional is in a constant process of listening to the needs and expectations of its customers. This allows actions that optimize the user experience in the use of digital channels. To achieve this, alliances have been established with excellent companies in the market, with a priority focus on providing an efficient, innovative, and personalized experience. An example of this is the joint work with the Backbase platform, to continue the path towards an increasingly modern, agile and simple digital banking, while preserving the security that has always characterized our online banking service. I am sure that this alliance will bring extraordinary and immediate results in our management,”

About Backbase

Backbase is on a mission to transform the broken banking system, so financial institutions don’t just interact — they engage — with the people they serve.

That’s made possible with the Backbase Engagement Banking Platform — powering all lines of business on a single platform, including Retail, SME & Corporate and Wealth Management. From digital sales to everyday banking, the platform’s entire design focuses on a seamless and captivating experience for both customers and employees.

Industry analysts Forrester, Ovum and Celent continuously recognize Backbase’s front-runner position, and over 120 large financials around the world are powered by the Backbase Engagement Banking Platform—including AIB, Barclays, Bank of the Philippines, BNP Paribas, Bremer Bank, Islands, Citibank, Citizens Bank, CheBanca!, Discovery Bank, Greater Bank, HDFC, IDFC First, KeyBank, Lloyds Banking Group, Navy Federal Credit Union, PostFinance, RBC, Société Générale, TPBank, Vantage Bank Texas, Westpac, and Wildfire Credit Union.

About Banco Nacional de Costa Rica

Banco Nacional de Costa Rica, the largest bank in Costa Rica, belongs to the Costa Rican state and has been generating progress for over 100 years. From opening banks to the bankarization level to pioneering the launch of mobile banking platforms, we are committed to the development and well-being of our country by focusing on superior customer experience and heightened organizational health and sustainability. Our aspiration as a company includes being a digital bank that makes the financial dreams of our clients easily achievable while continuously improving the performance of our processes.

Media Contact

If you have any questions on Backbase or want to schedule an interview, please contact:

Backbase Marketing
Jacob Bontiusplaats 9
1018 LL, Amsterdam
The Netherlands
[email protected]
+31 20 465 88 88


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