One true platform
Move away from legacy point solutions and move to a single platform to orchestrate your member engagement — covering the full member lifecycle across branch, web, mobile and contact centre channels.
People-centric experiences
Create personalised digital experiences for increased loyalty and retention with connected data for happy members and productive employees.
Freedom to customise
Adopt out-of-the-box journeys to accelerate your time to initial release, adopt what we have in our product, extend our journeys or develop with our product organisation for custom journeys — all on the same platform, focussing on reusability and delivering a value and outcome oriented roadmap.
Flexibility to innovate
Take innovation into your own hands to meet the needs of your members, from digitising the basics to competing with big banks. Transform at the pace that works best for you.
Be the trusted advisor for the entire financial journey
Your members seek personalised digital experiences, but they also want a trusted advisor to assure them when it comes to using digital services. Become your members’ institution of choice with a single platform that combines speed and flexibility with ready-to-go capabilities that you can adopt quickly and customise at your own pace all in a safe and secure online environment.
Faster acquisitions
Quick and easy Savings account opening
Adopt an intuitive account-opening process for your Savings business that sets members up with their account basics in just a few minutes, driving greater digital adoption with new members
Backbase Digital Onboarding with eKYC/AML makes your first touchpoint hassle-free and compliant with fewer hurdles and higher completion rates — allowing you to focus on strategic growth opportunities beyond the more traditional, local communities with your savings portfolio. With the option to save and resume on any channel, your members will be able to complete their journey as it suits them, be that starting on mobile and completing in branch — your members can decide what best suits their needs, knowing that they will have a consistent and positive experience.
Empowered members
Boost self-service and member-support capabilities
Backbase Digital Banking allows members to self-serve, while Backbase Digital Assist enables them to choose how they want to engagege with you — whether through call, video chat, message or in a branch. This ensures that your service channels are member-centric by design, keeping traditional channels open whilst fully supporting non-branch based interactions.
Mortgage Origination
Get a faster and smarter mortgage experience for members
The mortgage business is key to any building society running it off the same engagement layer as your eSavings platform, can accelerate business operations and reduce costs. Backbase’s Digital Lending solution enables you to provide members with frictionless mortgage origination journeys, ensuring positive outcomes and future-proofing your platform to support growth.
Increase member loyalty
Interactions that win your members’ hearts
Meaningful banking relationships start with personalised engagement and exceptional experiences. Backbase Digital Engage helps you leverage data to create meaningful connections with your members, driving retention and loyalty.
Send in-app notifications and personalised nudges with the right message at the right moment and provide better services from any channel, which is even more important where new members are not near your branch network.
Unleash the power of one platform
One platform designed to help building societies make a difference.
Ready to Go
Our ready-to-configure web and mobile apps for Retail Banking give you a faster time to market with a great user experience for members and employees across any channel.
Open to Integrate
Integrate your existing core and adopt pre-integrations to fintech partners for ID&V, OTP and much more . Open by design for all of your additional integrations as your member needs evolve over time.
Scalable Architecture
A modern event driven architecture enables you to add on functionality when you need to by adding the required scaling when needed.
Flexibility
A true platform with the flexibility to create unique and differentiated experiences that solve multiple challenges throughout the member lifecycle.
Developer Tools
Our Web and Mobile SDKs, Design System, and 200+ APIs give you the freedom to build your own functionalities and add to your app with ease.
Strategic Partner
Our dedicated customer success team and network of partners can bridge your need for developers, implementation, training, and more.
The latest insights
Explore our collection of educational resources and deep dive into engagement banking.