01. Increase your conversion rate

Onboard customers in the blink of an eye. When it comes to onboarding your customers, time is of the essence. That’s why we keep speed in mind, so you can welcome newcomers in 5 minutes or less. More speed and less friction means fewer dropouts along the way.

03. Digitize processes and improve your cost-income

Currently incumbent banks offer fragmented journeys with high dropout rates. They struggle to integrate multiple digital suppliers and aren’t rethinking know-your-customer and document gathering processes. Furthermore, operational back-office processes of these traditional banks are still heavily dependent on manual efforts that require large workforces, high costs and a great deal of time.

Now Backbase improves both domains – the customer space and the employee space – via its Onboarding & Origination Services. This comes with turn-key customer experiences that cover the entire customer lifecycle.

These seamless experiences optimize customer conversion rates, improving the topline of the bank. But we also help in terms of cost-savings by digitizing all back-office processes. Archiving and gathering customer information, setting up an account, managing cases and continuously identifying cross-sell opportunities are tasks that are all automated via the employee-facing apps.