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Credit Unions

Better serve and engage your members

Empower your community with people-centric digital banking services. The result? Increased loyalty, retention, and satisfaction.

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Benefits

One true platform

Ditch point solutions and upgrade to a single platform. You'll gain a seamless customer experience across every touchpoint, covering everything from onboarding to loan origination.

People-centric experiences

Create personalized digital experiences for increased loyalty and retention with connected data for happy members and productive employees.

Freedom to customize

Adopt ready-to-configure journeys for a fast time to market, then build upon our apps to truly differentiate your credit union. The freedom is yours.

Flexibility to innovate

Take innovation into your own hands to meet the needs of your members, from digitizing the basics to competing with big banks. Transform at the pace that works best for you.

Customer Lifecycle

Be the trusted advisor for the entire financial journey

Your members seek personalized digital experiences, but they also want a trusted advisor. Become your members’ institution of choice with a single platform that combines speed and flexibility with ready-to-go capabilities that you can adopt quickly and customize at your own pace.

Faster acquisitions

Quick and easy account openings

Adopt a fast and intuitive account-opening process that sets members up with their account basics in just a few minutes.

Backbase Digital Onboarding with eKYC/AML makes your first touchpoint both hassle-free and compliant with fewer hurdles and higher completion rates.

Credit unions faster acquisitions

Empowered members

Boost self-service and member-support capabilities

Backbase Digital Banking offers your members a better way to handle their money with one hub for all their financial needs – from daily transfers to loan origination. Our platform helps you reduce reliance on branches and your cost-to-serve.

When members want to interact, Backbase Digital Assist provides front-facing teams a complete, silo-free view of your members, along with cutting-edge productivity tools so they can resolve issues in no time.

Credit unions empowered members

Stress-free loan origination

Faster, smarter lending decisions

Loan applications are often overwhelming for members. Make it easier by trading paper-based, time-consuming processes for automated and digitized workflows.

Backbase Digital Lending helps you deliver fast and frictionless loan originations for positive lending experiences and more conversions at a lower cost, so you can help fuel their dreams.

Credit unions stress free loan origination

Increase member loyalty

Engagement that wins members’ hearts

Meaningful banking relationships start with personalized engagement and exceptional experiences. Backbase Digital Engage helps you leverage data to create meaningful connections with your members, driving retention, loyalty, and share of wallet.

Send in-app notifications and personalized nudges with the right message at the right moment and provide better services from any channel.

Credit unions increase member loyalty
Customer stories

Powering credit unions everywhere

Discover how Backbase's category-leading platform transforms the member experience with speed and ease.

WSECU
Backbase helped us deliver a modern banking app that supports our members’ financial needs. The ability to continuously innovate via Backbase’s platform has been invaluable.

Jim Averna,
VP of Digital Services & Contact Center at WSECU, USA

Benefits

Unleash the power of one platform

One platform designed to help credit unions make a difference

Ready to Go

Our ready-to-configure web and mobile apps for Retail and Business give you a faster time to market with a great user experience for members and employees across any channel.

Open to Integrate

Integrate your existing core and adopt pre-integrations to fintech partners for bill pay, account aggregation, and more. Open by design for all of your additional integrations.

Scalable Architecture

A modern microservice-based architecture enables you to add on functionality when you need to by adding additional channels or customizing

Flexibility

A true platform with the flexibility to create unique and differentiated experiences that solve multiple challenges across your organization.

Developer Tools

Our Web and Mobile SDKs, Design System, and 200+ APIs give you the freedom to build your own functionalities and add to your app.

Strategic Partner

Our customer success team and network of partners can bridge your need for developers, implementation, training, and more.

Featured content

The latest insights

Explore our collection of educational resources and deep dives into engagement banking.