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Digital Onboarding

Drive account and deposit growth

Learn how Backbase can help you to remove online account-opening roadblocks, provide instant account funding, and get new customers fully up and running quickly.

First-class onboarding that drives higher revenue

Give your retail, business, and private banking customers an intuitive and fast account opening experience, while delivering compelling cross-sell offers to drive top of wallet relationships.

Integrated KYC and AML

Pre-integrated and fungible

Leverage our standing partnerships with regulatory compliance tools in the Know-Your-Customer (KYC) space. Implement easy and automated decisioning using our orchestration BPMN and DMN capabilities. Alternatively, you can replace these with your existing or preferred compliance tooling and decisioning.

DO KYC and AML

Fast & safe account opening

Open, fund, use

Backbase Digital Onboarding is optimized for fast and frictionless account-opening experiences with high degrees of automation. Straight-Through-Processing (STP) easily captures and automatically routes decisioning to the right back-end system to vastly expedite onboarding and decrease your operational costs.

DO account opening

Multiple types of account bundles

Drive higher product adoption

Harness highly configurable, intuitive multi-product selection capabilities that offer instant, seamless digital banking experiences while increasing product acquisition and share of wallet.

DO Bundles

Seamless funding options

Increase digital adoption

Allow your customers to instantly use their new products by including up-front funding options to activate the account or buy into the credit union. Leverage our Marketplace for various additional funding options.

DO Funding

Instant digital banking access

From new customers to active users in no time

Empower customers to effortlessly transition from your onboarding application to Backbase’s self-servicing digital banking apps — it’s as simple as creating their credentials, logging in, and starting to use their new products. Unlock virtual cards & wallet provisioning to get customers up and running faster.

Digital Onboarding Instant Digital Banking

Your teams, customers, products & processes - all synched & ready to scale

Give your teams the flexibility and tools they need for quick application processing, resolution, servicing, and upsells.

Composable Onboarding

Modular components to lower your total cost of ownership

Backbase lets you curate perfect journeys with an extensive component library, ready-to-use onboarding templates, mix-and-match process assembly, integrated data services, and flexible control over design elements. You have all the freedom to develop user journeys as you see fit. You can even reuse them across other banking product line flows to accelerate time to market and reduce total cost of ownership.

Digital Onboarding Composable Onboarding

Case Manager to expedite decisioning & efficiency

Designed with your team in mind

Case Manager is a nimble task handler for when automation is not feasible or desirable. It helps your employees quickly complete tasks to progress account-opening applications, monitor progress, and check customer data.

DO Case Manager

Application Center

Higher transparency, lower abandonment rates

Provide the transparency your customers expect, reassuring them that their applications are on track and ensuring they don’t abandon the process. The Application Center’s digital tools allow customers to check in on their progress at any time, provide additional information and documents, or even communicate with a bank employee.

DO Application Center

Accelerate your digital transformation

Ready-to-go onboarding journeys

Every bank is different. But that doesn’t mean you need to reinvent every wheel. Our solution lets you adopt prescriptive onboarding flows and configure them to your bank with minimal effort.

Digital Onboarding Buy and Build
Digital Onboarding One Platform
Digital Onboarding Fintechs
How it works

A modern platform to welcome new customers

Backbase Digital Onboarding gives you the foundation to quickly build, automate, and scale digital customer onboarding and digital account-opening solutions. The platform unifies the onboarding and digital sales operations across channels, from digital to call center to in-branch. It enables you to rapidly launch seamless, best-in-class digital account-opening journeys for customers and employees across all your market segments (consumer, business, and private/wealth).

Digital Onboarding A modern platform

Powerful Digital Onboarding capabilities in one platform

Backbase brings together everything your bank or credit union needs for a flawless account-opening experience.

Interaction Engine

Orchestrate your digital sales flows and ensure the right questions, steps, and experiences are rendered on any digital customer touchpoint.

Application Center

Oversee the status of customer account-opening applications, track their progress over time, and easily request the completion of additional tasks, such as uploading documents. The Application Center is a customer-facing environment that provides transparency throughout the business process. Prospects and customers can securely access this service, allowing them to digitally collaborate with the bank, complete pending tasks on their side, and keep track of the progress of their case or application. A pre-built Document Request Journey allows the bank to create document requests, either manually through the Case Manager or driven automatically by the Process Engine. A task is generated in the Application Center, where the customer or prospect can securely exchange documents with the bank.

Process & Decision Engine

Automate & execute all your business processes and decisions within a journey, based on BPMN 2.0 and DMN standards. Orchestrate all your internal systems and workflows with ease.

Case Data Store

Obtain a single customer data source for clean handovers to your systems of records, configurable to the data you want to capture.

Document Orchestration

Improve accuracy and end-to-end document interaction between customers and employees while expediting decisions with automatic to-do tasks for both parties.

Pre-built Fintech Integration

Open by design. Complement your platform with the best fintech partners, like Jumio, PayVeris, and Yodlee, or even select your own.

Fungible KYC

Backbase’ pre-integrated KYC capabilities automatically apply identification procedures and decisions on each application to improve compliance and operational efficiency. We achieve this by providing industrialized connectors with several third-party providers and by having fully configurable underlying modeled business processes.

Fungible AML

Fulfill compliance requirements by ensuring prospects are not on (inter)national watch lists for Sanctions, Political Exposure, or Adverse Media for committing fraud, money laundering, tax evasion, or terrorist-financing activities. You can then quickly review potential matches in Case Manager, where necessary.

Cloud-native

With Backbase Managed Hosting and Managed Services, you get less overhead, no legacy systems, and the latest innovation, always.

Our products

Digital Banking

Self-servicing for hassle-free banking.

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Digital Lending

Smarter, faster loan origination.

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Digital Investing

Build, automate, and scale digital investment propositions.

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Digital Assist

Deliver exceptional customer support.

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Digital Engage

Personalized & relevant interactions at scale.

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