First-class onboarding that drives higher revenue
Give your retail, business, and private banking customers an intuitive and fast account opening experience, while delivering compelling cross-sell offers to drive top of wallet relationships.
Integrated KYC and AML
Pre-integrated and fungible
Leverage our standing partnerships with regulatory compliance tools in the Know-Your-Customer (KYC) space. Implement easy and automated decisioning using our orchestration BPMN and DMN capabilities. Alternatively, you can replace these with your existing or preferred compliance tooling and decisioning.
Fast & safe account opening
Open, fund, use
Backbase Digital Onboarding is optimized for fast and frictionless account-opening experiences with high degrees of automation. Straight-Through-Processing (STP) easily captures and automatically routes decisioning to the right back-end system to vastly expedite onboarding and decrease your operational costs.
Multiple types of account bundles
Drive higher product adoption
Harness highly configurable, intuitive multi-product selection capabilities that offer instant, seamless digital banking experiences while increasing product acquisition and share of wallet.
Seamless funding options
Increase digital adoption
Allow your customers to instantly use their new products by including up-front funding options to activate the account or buy into the credit union. Leverage our Marketplace for various additional funding options.
Instant digital banking access
From new customers to active users in no time
Empower customers to effortlessly transition from your onboarding application to Backbase’s self-servicing digital banking apps — it’s as simple as creating their credentials, logging in, and starting to use their new products. Unlock virtual cards & wallet provisioning to get customers up and running faster.
Your teams, customers, products & processes - all synched & ready to scale
Give your teams the flexibility and tools they need for quick application processing, resolution, servicing, and upsells.
Modular components to lower your total cost of ownership
Backbase lets you curate perfect journeys with an extensive component library, ready-to-use onboarding templates, mix-and-match process assembly, integrated data services, and flexible control over design elements. You have all the freedom to develop user journeys as you see fit. You can even reuse them across other banking product line flows to accelerate time to market and reduce total cost of ownership.
Case Manager to expedite decisioning & efficiency
Designed with your team in mind
Case Manager is a nimble task handler for when automation is not feasible or desirable. It helps your employees quickly complete tasks to progress account-opening applications, monitor progress, and check customer data.
Higher transparency, lower abandonment rates
Provide the transparency your customers expect, reassuring them that their applications are on track and ensuring they don’t abandon the process. The Application Center’s digital tools allow customers to check in on their progress at any time, provide additional information and documents, or even communicate with a bank employee.
Accelerate your digital transformation
Every bank is different. But that doesn’t mean you need to reinvent every wheel. Our solution lets you adopt prescriptive onboarding flows and configure them to your bank with minimal effort.
We believe banks shouldn’t be forced to decide between “buy” and “build” With our out-of-the-box platform capabilities and out-of-the-box customer journeys, banks can leverage readily available functionality for up to 80% of what they need to build a modern mobile or web application on top of their core banking infrastructure. This means that engineers can focus on their unique differentiating value rather than spending time building the basic functionalities from scratch. Leverage industrialized platform capabilities and out of the box customer journeys, while being able to differentiate themselves by building unique features on top of a robust industrialized and battle-proof architecture.
Say goodbye to point solutions Leverage our powerful engagement platform to maximize efficiency without repeating work. Start small, then scale to deliver consistent, elevated onboarding and origination experiences across all your products and lines of business.
Tap into the best partners Our modular and configurable platform can sit on top of your existing wealth infrastructure to leverage your existing partnerships. From KYC and address-verification solutions to identity and data-verification offerings, you get access to a vibrant ecosystem of top-notch solutions, all within the safety of the Backbase Engagement Banking Platform.
A modern platform to welcome new customers
Backbase Digital Onboarding gives you the foundation to quickly build, automate, and scale digital customer onboarding and digital account-opening solutions. The platform unifies the onboarding and digital sales operations across channels, from digital to call center to in-branch. It enables you to rapidly launch seamless, best-in-class digital account-opening journeys for customers and employees across all your market segments (consumer, business, and private/wealth).
Powerful Digital Onboarding capabilities in one platform
Backbase brings together everything your bank or credit union needs for a flawless account-opening experience.