Cyrus Daruwala, IDC's MD of Financial Services Insights recently spoke at our IDC & Backbase Leadership Banking Insights Forum 2023 in Malaysia where industry experts and banking leaders deep dive into innovation, acceleration, differentiation, customer experience, aspirations, possibilities and more in digital banking — empowering you with actionable insights to navigate the complexities of this mobile-first and digital-first platform era.

In this keynote, Cyrus stated that “70% of the other APAC markets are into pure build and are failing.” More than US$100billion had been spent on digital initiatives without significant ROE.

From this video, you will get to learn:

• Grounded examples, benchmarks and steps to help you maneuver and grow in effectiveness in this new era of banking services

• What is a DX Economy

• How to maximize and show your true ROE through an Engagement Banking Platform within the Malaysia landscape.