AMSTERDAM – 9 September 2021 – Engagement Banking technology provider Backbase announced today that it has been named a leader in The Forrester Wave™: Digital Banking Engagement Platforms Q3 2021 report, as well as a leader in The Forrester Wave™: Digital Banking Engagement Hubs, Q3 2021 report.
These reports by independent research analyst firm Forrester show how each vendor measures up and aims to help banks select the right partner for their engagement banking platform strategy. In both reports, Backbase was evaluated among the most significant vendors across 35 (DBEP) and 30 (DEBH) criteria respectively.
In the Digital Banking Engagement Platforms Wave, Forrester states that
“Backbase has some of the most comprehensive retail, business, and corporate banking apps and services in this evaluation. The solution stands out for its architectural sophistication, flexibility, and extensive delivery options and shows no real weaknesses today.”
The DBEP Wave goes on to state that Backbase is a good choice for banks seeking a solution that provides both state-of-the-art technology and broad off-the-shelf business capabilities, as well as the necessary customer experience flexibility. We believe these benefits make Backbase a strong partner for any bank that wants to adopt a legacy-free, unified platform approach, while at the same time delivering the right off-the-shelf capabilities and still have the flexibility to optimise their offerings tailored to their customers.
Jouk Pleiter, CEO and Founder at Backbase:
“We are proud to see that, in our opinion, we’ve further solidified our position as a leader in Engagement Banking. We started our journey with an ambition to disrupt the industry by offering something radically different: a legacy-free, unified platform, delivering seamless experiences for both customers and employees. We believe the recognition from such a respected analyst firm validates our vision and strategy. We will continue to deliver on it by further building our Engagement Banking Platform, combining best-in-class technology with the execution leadership required to help our customers, banks of all sizes, unlock the value of their digital transformation.”
All the insights and scores can be found in the full report: Download The Forrester Wave™: Digital Banking Engagement Platforms Q3 2021.
Backbase is on a mission to transform the broken banking system, so financial institutions don’t just interact—they engage—with the people they serve.
That’s made possible with the Backbase Engagement Banking Platform—powering all lines of business on a single platform, including Retail, SME & Corporate and Wealth Management. From digital sales to everyday banking, the platform’s entire design focuses on a seamless and captivating experience for both customers and employees.
Industry analysts Ovum and Celent continuously recognize Backbase’s front-runner position, and over 120 large financials around the world are powered by the Backbase Engagement Banking Platform—including AIB, Barclays, Banamex, Bank of the Philippine Islands, BNP Paribas, Bremer Bank, Islands, Citibank, Citizens Bank, CheBanca!, Discovery Bank, Greater Bank, HDFC, IDFC First, KeyBank, Lloyds Banking Group, Metrobank, Navy Federal Credit Union, PostFinance, RBC, Société Générale, TPBank, Vantage Bank Texas, Westpac, WSECU and Wildfire CU.