The Future of Digital Banking in the UK

Why digital is paramount for innovation leaders

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About the Report

Digital innovation is key to attracting and retaining your customers.

Just ask any CXO. In fact, we did—12 of them—and have now compiled their insightful interviews into a new report with Finextra: The Future of Digital Banking in the UK.

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The full report breaks down the obstacles and benefits of digital transformation into five succinct sections:

The case for digital evolution
How to perfect a digital-first operating model
The role of cloud
Collaboration for agility
Cultivating diversity for talente

Download the report today for actionable insights on how experts in leading UK&IE financial institutions are tackling the transformation of their institutions.

Download the report

Taking a deep look at how world-leading banks are managing their digital transformations, the report features:

Nationwide – James Smith, Director of Digital
Standard Chartered – Rene W. Keller, CIO for Corporate, Commercial & Institutional Banking
NatWest – Andy Ellis, Head of Ventures
Coventry Building Society – Steve O’Donnell, Chief Information Officer
Investec – Rosemarie Pinto, Head of New Business Ventures & Innovation
first direct – Melissa Meshkat, Head of Digital,
Lloyds Banking Group – Nick Williams, Group Transformation Director
HSBC – Matthew Turner, Head of Digital
Yorkshire Building Society – Ben Sampson, Director of Digital Programmes
OakNorth – Sean Hunter, Chief Information Officer
Tandem – Noam Zeigerson, Chief Data and Technology Officer
Atom Bank – Stewart Bromley, Chief Technology Officer

“I think culture is absolutely vital to making innovation sustainable, and you have to conceive that one of the big parts of culture for me is to realise it’s okay to fail. Innovation is about trying things, but it’s also about understanding that not everything is going to work.”

Ben Sampson,

Director of Digital Programmes at Yorkshire Building Society

“With focus and persistence, over time digital platforms and experiences consistently become the first port of call when building a new product, process tool or feature, which in turn enables a collective sense of accountability and ownership.”

Matt Turner
Head of Digital at HSBC UK

“You should be able to move, to enable developers to change code safely without endangering the rest of the system and test in pre-production, without any risk to the rest of the system.”

Andrew Ellis
Head of Ventures at NatWest

“The level of acceleration and innovation that digital companies can adopt, by having a platform approach, a common capabilities-based approach show that it is the obvious way to go.”

Steve O’Donnell
CIO at Coventry Building Society

“With mass-use of cloud comes pace and agility, with pace and agility comes the ability to get things turned around with a marginal cost point much lower than we’ve had in the past, which is necessary to deliver against member expectations.”

James Smith
Digital Director at Nationwide

“Our motive to move to the cloud was clear; we wanted speed. We believe that by adjusting our strategy to a cloud-centric one, we’re ultimately in a better position to support both existing and future strategic technology requirements, and the ever-changing needs of our clients.”

Rosemarie Pinto,
Head of New Business Ventures and Innovation at Investec

“I think culture is absolutely vital to making innovation sustainable, and you have to conceive that one of the big parts of culture for me is to realise it’s okay to fail. Innovation is about trying things, but it’s also about understanding that not everything is going to work”

Ben Sampson,
Director of Digital Programmes at Yorkshire Building Society

“We recognise the vast amount of innovative activity that is taking place in all sorts of organisations and so we are increasingly building into our decision-making whether the right response is building something internally versus partnering in some format with third parties like fintechs.”

Nick Williams,
Group Transformation Director at Lloyds Banking Group

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