Backbase DBP for Commercial Banking

Omni-Channel Banking, Ready to Go!

We help commercial banks transform their outdated web applications into modern digital experiences, which boost engagement and ensure lasting relationships with their corporate clients. Backbase DBP gets your digital channels to the next level and delivers a complete customer experience that will put you ahead of the competition.

Commercial Banking Capabilities & Out-of-the-Box Widgets

Backbase DBP comes with all of the most commonly used widgets that a full-service commercial bank requires: login, two-factor authentication, aggregated account overview, statements, transaction details, payments, cash management, invoices, reporting, foreign exchange, message center, document center, and address book.


All Backbase DBP widgets can be rapidly integrated with your existing commercial banking systems. Backbase widgets are optimized for regular browsers and are pre-included in the mobile app, which is optimized for Android, iOS and Windows. Also included is the complete cross-device UX design, with responsive techniques and easy templating built-in for further customization.

One Portal Platform: Unite siloed systems

  • ‘My Commercial Banking’ dashboard, with role-based permissions for CFOs, treasurers, payment officers and payment clerks.
  • Integrates your existing siloed commercial banking applications into a unified customer experience.
  • Single Sign-On for easy access across multiple applications.
  • Consistent look & feel across multiple apps and devices.

Optimized for Multi-User Scenarios

  • Direct integration with existing entitlement system enables different users to have different levels of access and permissions to view, create or approve transactions.
  • Leverage existing workflow or business process management tools to streamline multi-user collaboration.
  • Improve collaboration with secure mail and notifications.

Multi-Account & Multi-Currency Support

  • See overviews of multiple accounts, with multiple currencies, aggregated totals, single account totals, and individual transaction details.
  • Aggregate account balances and other details from all of your banks into a single dashboard.

Payments

  • Wire and ACH payment capabilities designed for small businesses.
  • Advanced (international) payment capabilities designed to meet the needs of medium to large-sized businesses.
  • 'Money Transfer' enables business customers to initiate and monitor incoming and outgoing domestic and international wire payment activity.

Cash Management

  • Integrates with existing cash management systems, to prevent account or currency short falls.
  • Calculates which option is best for each situation: money transfer, short loan, or FX trade.
  • Integrated alerting and messaging to warn of unexpected account behavior.

FX Trade

  • View current market rates and spread costs accordingly.
  • Support and execute real-time spot, forward, window, and swap contracts.

Integration with Accounting System

  • Import account payable and accounts receivables (invoices) to gain direct insight in your current and future cash position.
  • Use payment behavior information to predict future cash flows and receive alerts when there is an unpredicted account or currency short fall.
  • Use invoice information to schedule and approve payments and have all invoice and vendor information in one screen.

Document Center

  • Provides online access to agreements, relevant documents and online images of checks and payments.
  • Add the latest news and market research tailored towards industries and geographies.
  • Option to include independent analyst research and market commendatory from internal and external analysts.

CFO & Treasurer Mobile App

  • Manage and monitor the current cash position with the most relevant dashboards and KPIs always at hand.
  • Fully customizable to create your own views and select preferred accounts or KPIs.
  • Mobile alerts and access to outstanding approval requests when on the move.

Digital Marketing Capabilities: Empower Business & Marketing Teams

Based on the Backbase Customer Experience Platform (CXP), Backbase DBP can be easily managed and optimized by the business teams at your bank. With full web content management (WCM), digital marketing, and mobile application development support, content editors and digital marketers can optimize content, run digital marketing campaigns, and edit the entire website, secure internet banking platform, and mobile apps in an easy-to-use management environment.

Visual Editor

  • Easy-to-use in-context-editing capabilities to update content and apps across marketing sites, secure internet banking and mobile apps.
  • Customizable workflows for verification and publication rules.
  • Reuse content and content assets across all digital touchpoints.

Targeting & Analytics

  • Target content, widgets, and apps based on existing customer segments and customized targeting rules that use behavioral, contextual, social, and CRM derived data.
  • Use information gathered via the PFM module (including 3rd party accounts and products) for cross- and up-sell and gain extra insight in the total size of wallet.
  • Integrated analytics spanning all channels, including regular web, mobile apps, and tracking every action, from page views to events.
  • A/B and Multivariate testing.

Omni-Channel Campaigns

  • Create and manage omni-channel marketing campaigns from a centralized dashboard.
  • Distribute campaigns to your marketing site, internet banking platform, native mobile apps, social channels, and 3rd party websites.
  • Facilitate omni-channel onboarding and track visitors across channels to ensure consistent messaging and a singular process.

Mobile Management

  • Gain full control over the customer journey on mobile from updating responsive websites, to pushing new content and campaigns to native apps.
  • Instant preview of mobile customer experiences before publishing.
  • Advanced mobile and cross-device analytics. Track a single user as they navigate between devices and channels.

Direct Customer Communication

  • Communicate directly with your customers via the integrated message center.
  • Push important notifications and alerts to customers’ mobile devices.
  • Offer real-time customer/advisor communication services.
  • Integrated Click-2-Chat and Click-2-Call functions for easy access to your call center.

Origination & Self Service

  • Facilitate smooth, cross-channel, onboarding on any device.
  • Enable customer self-service and self-management.
  • Empower business teams to create, edit, manage, and optimize forms and the business logic behind them.

Mobile First

Backbase DBP is ready to run on any mobile operating system out-of-the-box. It is pre-optimized for cross-channel customer journeys where a transaction begins on one device but ends on another. Typically, a customer may begin researching loan interest rates on their mobile but move on to another device, such as a tablet or PC, to fill in the form. They may also contact the call center for assistance in completing the form, in which case the service representative can look over the customer’s shoulder ‘virtually speaking’, and guide them through the application.

Backbase DBP comes with a responsively designed marketing website and internet banking environment that automatically scales to the screen it’s being viewed on, whether that’s a 24” monitor or a small smartphone. It also includes a hybrid app, wrapped in native app containers, and completely native iOS and Android apps that use back-end API’s to consume the required data. You can choose one approach or mix and match until you find the mobile strategy that best suits you and your customers. Backbase DBP supports all the most commonly used platforms, including iOS, Android, and Windows.

Backbase Open Banking Marketplace

We at Backbase believe banks and credit unions should regain control over their own digital experience. With the Open Banking Marketplace we give the opportunity to integrate best of breed apps in your Backbase powered digital bank. From PFM to Rewards. From Social Tools to Digital Marketing; an open platform where best-of-breed vendors offer choice to financial institutions.

Visit the Open Banking Marketplace

Trusted by Many

Backbase is trusted by the largest financials across the globe: ABN AMRO, Barclays, Hiscox, Nationwide, VISA, and UBS, are all improving their digital channels and customer experience with Backbase technology. Industry analyst Gartner has named Backbase the most visionary vendor for online portals three years running, and Ovum named Backbase a Market Leader in next-generation online banking experiences. Recently, Forrester gave Backbase full marks for cross-channel banking experiences.

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Demo: See it in Action

With easy to use content editing, forms modeling, workflow and publishing functions, pre-built widgets, configurable master pages, and digital marketing tools, the complete customer experience can be optimized and fine-tuned without IT support.

Backbase CXP comes with a powerful targeting engine that will help you create personalized sales campaigns and increase your online sales. The integrated web analytics features give your digital marketing team full insight in your customers' online experience. Watch more videos

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