Unlock business agility
The Process Automation services of our Engagement Banking Platform give you the architectural blueprint and enterprise-grade capabilities to build and orchestrate simple to highly complex customer interactions and business processes, including decisioning, document storage, and case management.
Process & workflow automation
Enterprise Process Engine, BPMN 2.0 compliant
From straight-through-processing (STP) to full automation, our Process Engine allows you to completely transform any process into a full-fledged digital alternative. Orchestrate complex workflows between your customers and bank employees on one single platform, from simple to complex.
Enterprise Decision Engine, DMN compliant
Automate smart and efficient decision-making processes across all your banking workflows while leveraging the native AI capabilities of the Backbase platform. Based on the Decision Model and Notation (DMN) standard for decision modeling, a well-established approach within the industry, you can create your own decision models with ease and at speed.
Create harmonized user experiences
Build customer journeys that convert
Stop wasting resources on stitching together point solutions. This usually leads to broken processes and fragmented journeys. Our Process Automation Services can digitize even the most complex banking processes, facilitating both the customer-facing interactions as well as the employee-facing case management capabilities.
Unified data at your fingertips
Centralized, secure data and documents
Juggling different steps, systems, documents, and teams results in long processing times and a high risk of errors. Our capabilities unlock agility, transparency, and control by merging all available customer data and documents into a single data store and bringing customers and employees together on the same platform.
Pre-integrated fintechs so you can go fast
Partner with the world's best solution providers
Our solution comes with pre-integrations to best-in-class fintech partners, without the hassle of integrating with multiple vendors. From digital income verification to identity and data verification solutions, you get access to a vibrant ecosystem of top-notch solutions, all within the safety of the Backbase Engagement Banking Platform.
Out-of-the-box journeys to accelerate time-to-market
Don’t reinvent the wheel
Every bank wants to be different. But that doesn’t mean you need to reinvent the wheel. Adopt out-of-the-box onboarding, servicing, lending, and investing flows and configure them for your specific banking use-case — without any extra coding.
Microservices architecture that scales
Adopt modern DevOps best practices
Traditional workflow solutions use monolithic architectures, where a single instance of the process engine orchestrates all the different banking processes. Our Process Automation capabilities are 100% microservices based — with separate deployable units that you can scale, test, and maintain individually. No more traffic spikes that keep you up at night.
Other platform capabilities
Bring cutting-edge digital experiences to life with pre-built and productized connections to cores, CRMs, fintechs, and more.
Adopt Artificial Intelligence and Machine Learning (AI/ML) to reduce manual processing, friction, and cost.
Enrich your customer experience by adding cutting-edge experiences to your apps.