Cyrus Daruwala, IDC's MD of Financial Services Insights recently spoke at our IDC & Backbase Leadership Banking Insights Forum 2023 in Thailand where industry experts and banking leaders deep dive into innovation, acceleration, differentiation, customer experience, aspirations, possibilities and more in digital banking — empowering you with actionable insights to navigate the complexities of this mobile-first and digital-first platform era.

In this keynote, With more than US$100Billion spent on digital initiatives without significant ROE, Cyrus had stated that “You can’t keep going into the old ways of build build build”.

How can an effective engagement banking platform that allows you to plug and play into your current system help in scaling your ROE?

From this video, you will get to learn:

• Grounded examples, benchmarks and steps to help you maneuver and grow in effectiveness in this new era of banking services

• What is a DX Economy

• How to maximize and show your true ROE through an Engagement Banking Platform within the Thailand landscape.