By: Vincent Bezemer, SVP Americas, Backbase It’s one thing to interact with your customers and members, but it’s another to engage them. Understanding the difference is key as we enter the era of engagement banking. The banking industry has long ... Read more

By Cornel Dixon, Head of Africa, Backbase Digital transformation is no longer an attractive option for African banks – it’s an imperative. Today, banks cannot procrastinate when it comes to advancing their technology while continuing to do business as usual. ... Read more

By Pierre-Alexandre Boulay, Head of CEE at Backbase While European banks were once considered pioneers in adopting advanced technology, today improving digital transformation is high on most banks’ agendas. Many find themselves still in the initial stages of adopting digital ... Read more

Becoming a digital champion doesn’t happen overnight. After all, a digital transformation is a journey, not a destination. So how far along is your bank towards becoming digital-first? Let’s find out. Grow up — digitally If you haven’t done so ... Read more

After a full year of delays, open banking has finally gone live in Australia, marking another milestone as Australian banking matures in the digital age. Here are 5 topics in July-August that caught my eye, describing how banks are keeping ... Read more

Since my last article, developments in the COVID-19 pandemic have proven that the new normal of social distancing and going digital is not just a phase, but it is a trend that’s here to stay. I’ve selected 7 top stories ... Read more

Digital-first. That term is everywhere, embedded in widely-successful Big Tech and neobank brands. Or if you’ve been following Backbase, you might have noticed that we shout those two words from the rafters. Well, from the keyboard at least. But it’s ... Read more

Neal Cross: software developer, hotel owner, orangutan conservationist, former Chief Innovation Officer at the Development Bank of Singapore (DBS) and co-founder of PictureWealth. We spoke with Neal on his remote Sumatran island about his vision for the future of banking ... Read more

As we recover from cabin fever and the region starts opening up, it’s clear that the accelerated shift to digital banking is here to stay.  It’s been a while since my last update so here are 5 topics that caught ... Read more

Discussing How Digital Strategy Helps in Uncertain Times The current ‘normal’ is causing unique challenges for business leaders across the globe. We wanted to explore how leading banking executives are adapting to this new normal – what are the biggest ... Read more

It’s been awhile since my last update with several developments since.  I’ve selected 7 of the top stories in the industry over the past 2 months. They all point toward the same trend: a digital future for banking 1. Backbase ... Read more

Everyone stays home, but intake goes forward  Covid-19 has changed the way we work, but it hasn’t affected the quality of our work. With globe travel all but stopped, we still managed to move full speed ahead with our intake ... Read more

Last month has seen unprecedented change — for everyone. It seems like we can’t get through an hour without seeing a new impact from COVID-19. So to help sift through all the noise, I’ve highlighted some of the top stories ... Read more

How things can change. Cast your mind back to March 2018 that saw the first round of Commissioner Kenneth Hayne’s hearings on misconduct in the financial services industry. Fast forward to this March. What a difference! Government, regulators and banks ... Read more

Setbacks along one’s journey are never easy. As leaders, however, we must stay the course and push through the tough times (and convert the naysayers) to get to the silver lining. This is where defining a roadmap with incremental wins ... Read more

Distance can’t keep us apart Being digital-first in the age of Covid-19 To all Backbasers, clients, partners, suppliers and friends, These are turbulent times and planning ahead has never felt more uncertain. But both with individuals and businesses, promoting safety ... Read more

With so much going on in the news these days, it can be hard to stay on top of it all. So this month I think it’s more important than ever to really sift through the news for the fintech ... Read more

With each passing day, it seems like there is always something new that is happening to disrupt our industry. From the COVID-19 virus and open banking regulations to neobanks launching innovations every other week – trends, news, and industry updates ... Read more

Although the new year has just started, digital innovators are hard at work – and so are we. Having launched Backbase-as-a-service here in Australia and New Zealand last month, we’re gearing up to create new waves in 2020. Exciting times ... Read more

Wow, it’s already February? I guess it’s true what they say, time flies when you’re disrupting an industry. Our new APAC hub is up and running, we launched our managed cloud platform service Backbase-as-a-Service, with more in store in 2020 ... Read more

Backbase Connect 2019 is almost here! While we hope you’re excited to learn about banking in the Neo Reality, let’s not forget that you’ll be in one of the most stunning cities in the world. We hope you love Amsterdam ... Read more

The news is out! The 2019 Ovum Decision Matrix lists Backbase as the Ultimate Digital Banking Platform Market Leader. The report recommends shortlisting the Backbase digital banking platform, highlighting our track record of empowering banks to optimize complex legacy environments and ... Read more

This January 29 - 30, Backbase will exhibit at the 4th Paris Fintech Forum. At booth S1, our team will be on hand to meet you and provide advice and support for your digital transformation. As Europe's most exclusive digital ... Read more

So you've consistently added smart digital experiences to the core offering. You know its crucial to focus in on what customers want, and you are determined to catch up on what the new competition can deliver. Each of those aspirations ... Read more

Manuel Schreurs of Backbase kicked off day 3 by reiterating the mantra that we are moving from digital-on-the-side to digital at the core. Banks need to be in the driver’s seat, with a digital team that understands customer needs, technology, ... Read more

Tim Rutten of Backbase opened the day with a look at the era we are living in - the 4th industrial revolution. He examined the implications this has for business models and outlined the characteristics of traditional, platform-based, and hybrid ... Read more

The 5th annual Backbase Connect 2018 kicked off this morning with a full house — an audience filled with familiar faces from last year and many new attendees. CEO Jouk Pleiter opened the day with some lessons learned from tech ... Read more

Digital Banking Conference of the Year Backbase, the leader in omni-channel digital banking solutions, along with our valued partners and speakers, will be demonstrating how digital-first strategy is transforming banking customer experience at the upcoming digital banking conference Backbase Connect in Amsterdam. ... Read more

Balancing the need for openness and security Imagine the impact when banking customers suddenly can’t access their bank accounts. Even worse, imagine a customer can suddenly view information from someone else’s account, even carry out transactions. Picture the chaos that ... Read more

The Backbase team are delighted to welcome people to The 2018 Backbase Digital Banking Summit at Amsterdam’s Compagnietheater. Once again, we bring global industry leaders together to tackle the tough questions on digital transformations. A series of innovative expert-led sessions ... Read more

The Backbase crew were out in full force today as Money2020 kicked off in the RAI convention center, Amsterdam. Over 50 Backbasers were out there - handing out chocolates and welcoming folks to Amsterdam. Our men and women in red ... Read more

The countdown is on, and financial institutions are getting serious about preparing for new Fundamental Review of the Trading (FRTB) requirements – slated to take effect in January 2022. The new standards are expected to dramatically change the way that ... Read more

Smart technologies like AI or machine learning have become so prominent that banks should ensure they feature heavily in any strategy. The superior segmentation and targeting potential these technologies provide has powered a new era of personalized, highly-targeted communications. Competitors ... Read more

In 2017, Reuters published the following findings from a piece of research conducted by Celent, Accenture, IBM and others, into the technology supporting major US banking systems: 43% of banking systems are built on COBOL 80% of in-person transactions use ... Read more

A new raft of digital capabilities is driving ever more sophisticated sales and service experiences. Modern front ends, intuitive customer journeys, surprising products and services - all are there for the taking. Fast-moving fintechs and agile big techs are wasting ... Read more

We already know that financial institutions need to complete their omni-channel implementations pretty quickly, and that a host of issues have been holding them back. Legacy IT systems and rigid, outdated cores are major impediments, and with the competition racing ... Read more

Written by Alex Letts, Founder of @unbanker Unless you were off-the-grid last week, you will have probably seen a story about Amazon entering the banking arena.  As one blog headlined it “Amazon Bank: will banking’s worst nightmare come true in ... Read more

It’s time for the financial services industry to get smart. High-flying concepts like big data, artificial intelligence (AI), or cognitive banking have gotten very tangible. In fact these things are all part of daily banking - at least they are ... Read more

What do digital winners like Google have that financial institutions don’t? The answer is a firm grasp of the Customer OS - they get it, in fact they proactively drive it. These companies have found a way to cover all ... Read more

It could be argued that engagement banking no longer makes sense. In a world where digital, open banking and smart fintechs have stolen the show, the customer could potentially be more fickle than ever. Open APIs have completely changed the ... Read more

In recent years, banks have been working to go digital, investing in new technologies and learning as quickly as they can. As they await a stream of impressive results from their efforts, they have come to realise that all the ... Read more

As of January 13, all European banks, willingly or otherwise, entered the open banking space. PSD2 has officially become applicable. While the grace period for total compliance still stands, this regulation, which has loomed large over banks, is here to ... Read more

It’s no secret that banks have been blindsided by how much their industry has changed in recent years. Their customer base has moved online, learned to consume services via the smartphone, and come to expect the same UX at every ... Read more

I've been talking to one of our many special customers recently about putting a new Backbase case study together. Common in these discussions is the subject of legacy banking systems, and quite often the subject of business culture. The person ... Read more

We know that banks and insurers must move away from silo-based organisational structures. They need to connect the various parts of their organisations so that different functions can talk to each other. There is, however, a right way and a ... Read more

It's that time of year when financial experts far and wide reveal their predictions for the coming year, and 2018 is no exception. Without further ado, here are some of the interesting articles we've found so far. On the BankNXT ... Read more

Much of the commentary on the need to digitally transform, connect divergent silos and reshape internal processes has generally referred to banks. It’s no surprise that the banking sector has struggled to keep up. Banks have grown and developed in ... Read more

Recent research findings, commissioned by financial services provider Fraedom, show that 77% of commercial banks "are preparing to increase fintech investment over the next three years". This is a good sign, as commercial banking has often lagged behind retail banking ... Read more

Success in today's industry begins with openness, this was the over-riding theme during Day 3 of Backbase Connect. Jouk Pleiter reflected on open banking, the hyper-connectivity within today’s industry and concepts such as the network economy, noting how an organization ... Read more

A few key questions arose during day 2 of Backbase Connect. How can banks and insurers speed up their digital transformation as the sands constantly shift beneath their feet? Making the decision to get digital right is one thing, going ... Read more

It was a rainy morning in Amsterdam, but nevertheless a great start to Backbase Connect 2017. The event opened with an address from CEO Jouk Pleiter, who discussed Backbase's history and their drive to reinvent the banking and insurance industry, ... Read more

The era of open banking is upon us. This past October 2017, Imran Gulamhuseinwala, trustee for the Open Banking Implementation Entity in the UK, said: "We are one step closer to delivering the potential of open banking for the benefit ... Read more

Banks are aware of the urgent need to undergo a digital transformation. Their industry is practically unrecognisable, their customers have gone digital and fintech companies have arrived on the scene with a host of new alternatives. Banks know they have ... Read more

Our CEO, Jouk Pleiter, was interviewed by Thea George from Finextra at Sibos 2017 in Toronto recently. She asked him about the Backbase approach to omni-channel digital banking, which he described in some detail. We published the clip on our ... Read more

There’s been a lot of talk about new fintech companies coming along to disrupt the financial services industry, and to some extent this is happening. Traditional banks have been rightly fearful of losing custom to new 'challenger banks' built on ... Read more

Touch ID took an eternity to appear, and facial recognition is mostly seen as a gimmick when it comes to sensitive logins. However, over the past few years, biometrics have crept quietly onto the radar in the financial services industry, ... Read more

The latest Backbase webinar is available right here. It's called Next-Level Mobile Banking, and is hosted by me and Tim Rutten (Global Head of Solutions Engineering). We highlight two primary points of discussion, which are the changes in the 'channel ... Read more

In today’s modern marketplace, few companies will succeed without putting the desires of their customers above all else. In a world that’s increasingly digital-led and multi-touchpoint, this means experience is everything. A frictionless interface is essential, easy onboarding is critical ... Read more

There's an energy around Backbase at the moment, and not just because we're digitally transforming financial services each and every day. It's because our annual conference is just around the corner, and we're busy preparing for it. It's called Backbase ... Read more

Hola! I am Guillermo, Frontend Technical Trainer at Backbase Academy. I joined Backbase seven months ago. I lived all my life in Buenos Aires, Argentina, until I was offered the great opportunity to join the company. The team It’s a ... Read more

I'm going to add my tuppence worth to the many plaudits surrounding our CEO, Jouk Pleiter. It's true, he won an award recently at the Loey Awards, created by the Loey Foundation. The award was for Online Entrepreneur of the ... Read more

We are very excited to announce that our CEO and Co-Founder, Jouk Pleiter is named the Online Entrepreneur of the Year by Loey Awards. Since 2009, the LOEY Awards held an annual award ceremony which recognises the best entrepreneurs in ... Read more

A recent Motherboard article (highlighted by Chris Skinner in 'The superpower that is China'), reveals how 710 million Chinese people are internet users. That's a huge slice of the 1.35 billion population, and is indicative of the progress being made ... Read more

I read a great paper by PwC last year, about a subject close to our hearts here at Backbase: omni-channel banking. There was a time when this sometimes overused term was simply about making everything work across multiple devices and ... Read more

I wrote an article for BankNXT a couple of years ago about the benefits of having more human touchpoints in banking. It's nice to see more experts in banking and financial technology talk about this much underrated subject, too. My ... Read more

The Moneywise Customer Service Awards in the UK recently named Metro Bank 'Most Trusted Financial Provider'. This is based on the results of a survey that saw 50,000 customers vote for the country’s most trusted financial services companies. More specifically ... Read more

'The Forrester Wave: Digital Banking Engagement Platforms, Q3 2017' evaluated 11 vendors on 35 criteria by which each vendor was researched, analysed and scored, and I'm delighted to be able to tell you that we're among the vendors that lead ... Read more

Our friends at Efma worked with us on a report called 'Omni-channel banking – The digital transformation roadmap' in which we discuss and present an outline of the journey it takes to becoming a digital bank. It was an enjoyable ... Read more

I couldn't be more pleased to find out about the recent win for Backbase at DIA Amsterdam. We were recognised as a 'DIAmond Award winner' by the many insurers and insurtech specialists in the audience, receiving plaudits for our "strategic impact" ... Read more

I think it's fair to say that the majority of global financial services providers are playing catchup where financial technology innovation is concerned. There are exceptions to the general apathy, of course, as evidenced by what's happening in places such ... Read more

We’re proud to announce that we partnered with Envestnet | Yodlee, a leading data aggregation and data analytics platform powering dynamic, cloud-based innovation for digital financial services through our Open Banking Marketplace. We extend our existing relationship with this collaboration ... Read more

We’re proud to announce that we have partnered with Mitek (MITK), a global leader in mobile capture and identity verification software solutions through our Open Banking Marketplace. Mitek and Backbase collaborate through the Open Banking Marketplace, so customers on the ... Read more

We are very excited to be back from Geneva, where we attended Sibos 2016 – four intense days of workshops, conference and open theatre tracks, as well as meetings with our customer and prospects. Our speaking slot on Day 1 featured Jouk Pleiter, Backbase's ... Read more

Our 60-Second Onboarding demo has been awarded Best of Show at Finovate Fall in New York on 8-9 September. The demo leverages the latest modern mobile technology for simplified Know Your Customer (KYC) and seamless data-gathering technologies, such as Optical Character Recognition (OCR) for ... Read more

Jim Marous is an internationally recognized financial industry strategist, speaker, author and the publisher of the Retail Banking Strategies section of The Financial Brand and the Digital Banking Report. He has also contributed to our thought leadership platform, BankNXT. He ... Read more

We’re proud to announce that IDFC has selected Backbase to deliver its new omni-channel digital banking experience. Backbase is intended to offer IDFC Bank’s customers a seamless, simple and personalized experience, while giving the bank a unified view of the customer ... Read more

We are very excited to be selected again to showcase at Finovate Fall in New York on 8-9 September. We will be showcasing our new technology to help banks reduce the traditional manual and paper-based onboarding processes during typical customer ... Read more

We are very excited and already started the planning for SIBOS 2016, this year taking place in Geneva from 26th - 29th September. Sibos is an annual banking and financial conference organized by SWIFT (Society for Worldwide Interbank Financial Telecommunication) ... Read more

Yesterday we hosted our July webinar, ‘PSD2: Making it actionable’ that featured Jouk Pleiter, CEO and Jelmer de Jong, VP Product of Backbase. PSD2 is a very important topic for financial companies, especially in Europe. Financial institutions across Europe will ... Read more

Yesterday we hosted our latest webinar, ‘The Journey to Digital Transformation: The Real Life Examples of Touch Bank and CheBanca!’ and we are very happy we registered a new record high of attendees. An over an hour interactive session, our ... Read more

In our upcoming webinar, Jouk Pleiter, CEO of Backbase, will talk to two of the most innovative banks in Europe – Touch Bank and CheBanca! Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and ... Read more

Last week we hosted Backbase Connect 2016. Backbase Connect is our annual event in which we bring together partners and customers to share our company’s roadmap, product updates as well as sharing insights and customer success stories. We would like ... Read more

Yesterday we hosted our first webinar in 2016, ‘The Uberization of Banking’ and we are very happy we reached a record high attendance. Our guest speaker was Simon Mathews, the Chief Strategy Officer at Extractable. Regularly sought after to speak ... Read more

Yesterday at Finovate Europe we demoed the latest edition of our Backbase Digital Platform, with a focus on wealth management. With the new wealth management accelerators we enable private banks and wealth managers to provide a superior digital banking experience, on any ... Read more

We are very proud to again be included in an evaluation by one of the leading industry analysts. Our scoring indicates that Backbase is brings strong innovation to the marketplace, traditionally dominated by billion dollar companies that are still banking ... Read more

Happy to announce that we just published a new white paper on omni-channel banking and the digital transformation roadmap. The white paper is based on the Omni-Channel Banking Survey conducted by Backbase and Efma, and completed by more than a hundred ... Read more

Great news: our US HQ in Atlanta is now officially open, courtesy of Mark Rutte, the Prime Minister of The Netherlands, who visited our office today to perform the official opening act. By using a mobile app built with the ... Read more

I'm very happy to announce that we have been placed as leader in the most recent Forrester Wave for Omni-Channel Digital Banking Solutions. Backbase was among a group of select vendors that Forrester invited to participate in the report, and ... Read more

We are on the road again for our yearly fall roadshow. Backbase executives attending and speaking at the following events, ping us if you are attending as well or close by. Jack Henry Symitar Conference, Sept 1 – 3, San Diego. Middle ... Read more

We are very proud that we score twice in the top 5 for the B2C Informational and B2C Transactional use cases. Out of four use cases, Backbase received the second highest score in the B2C Informational use case and fifth highest score ... Read more

[embed]https://www.youtube.com/watch?v=OI3XGVK7dYQ[/embed] Read more

Yet another customer goes live! Today Touch Bank, the neo-bank founded by OTP Bank, announced that they have successfully launched the new digital-only bank in Russia. Founded in 1949, OTP Bank is one of the largest independent financial service providers in ... Read more

We’d like to share some very exciting news: Backbase is now included in the Gartner Magic Quadrant for Mobile Application Development Platforms and we are immediately listed as the most visionary MADP vendor! Of course you’ve been seeing us for ... Read more

We are happy to announce that Swiss Re has partnered with Backbase to develop a new digital insurance platform for selling and servicing life and health products online and via mobile. The solution includes Swiss Re's insurance know-how and Backbase's technical ... Read more

Sadly, all good things must come to an end, and last Saturday marked the end of the very first Backbase Hackathon. The projects presented during an exhausting, yet rewarding weekend exceeded our expectations, and we have been amazed by the ... Read more

We are very excited to announce our 1st edition Backbase Hackathon is here!  The idea came from wanting to bring the best talent together, to share our favorite frameworks, project successes, and intelligent and creative hacks we use for issues ... Read more

If you are reading this post I am pretty sure of two things: You have heard about Design Patterns before and someone told you that they are cool. You want to improve your coding skills. This series of post will ... Read more

Yesterday we hosted our webinar 'Building a Smarter Bank' together with Ron Shevlin. In this webinar, Ron Shevlin, author of Smarter Bank, Snarketing Blogger & analyst at Cornerstone Advisors (before he worked at Aite Group and Forrester), provides a no-nonsense framework ... Read more

Two weeks ago, we were a sponsor of the Front-Trends Conference in Warsaw. We spent three days helping with technical discussions around web and mobile development, discovering the newest trends, technologies and ideas in front-end development. We also had a ... Read more

We are proud to announce that Sberbank, Russia's largest bank serving over 110 million customers, has launched their new digital platform based on Backbase technology. As part of the project, Sberbank migrated 83 websites into one single customer experience. “The new platform ... Read more

As I mentioned in my previous article about testing [Android testing with Robolectric], I have this little obsession with unit testing. Using Robolectric allows me to run the test in the local JVM instead of having to run an emulator ... Read more

Backbase hosts another HTML CSS Meetup. After taking some feedback from the last month, we had 2 talks in this months meetup. So what did we talk about? NetBeans: A powerful addition to your JavaScript toolbox by Geertjan Wielenga There are ... Read more

Brief history of building tools starts with Make, which is maybe an overly complex solution. And it’s not so platform independent. After that evolution continues with Ant, which is XML based and it has its pros and cons. Ant is ... Read more

One of the things I was always obsessed with, when developing in Android, was unit testing. The very first thing I like doing when starting a new android project is setting up Robolectric. “Robolectric is a unit test framework that ... Read more

This week was Finovate week. Finovate, a two-day showcase of the latest and greatest fintech technology innovations, is being held in London. We demoed how our Customer Experience Platform helps Financial Institutions deliver beautiful digital experiences, that are smooth and consistent across every device ... Read more

Yesterday we hosted our first webinar of 2015. In this webinar, Pete Chapman, Principal Fintech Strategist at Backbase, and former banker (Pete worked for 10 years in banking, responsible for IT and Emerging Technologies), shares his story and vision on the ... Read more

We're proud to announce that the most innovative bank in Italy, CheBanca! has selected our digital banking platform to deliver their new omni-channel digital banking experience. CheBanca! is the retail bank of Mediobanca Group, the 3rd largest Financial Services group in ... Read more