Distance can’t keep us apart

Being digital-first in the age of Covid-19

– By Jouk Pleiter, CEO –

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Orchestrating end-to-end digital banking ecosystems with Mambu

  • Marketing
  • September 15, 2022

  We get it. Banks and financial institutions don’t have the time (or funds) for long-haul transformations anymore. In today’s competitive market, it’s essential to team up with the right strategic partners who can help you differentiate from the pack ... Read more

African SMEs Can Not Afford to Miss the Digitalization Trend

  • Marketing
  • August 30, 2022

Cornel Dixon, Senior Account Executive at Backbase The 21st century saw a remarkable push towards digitalization in virtually every aspect of daily life, not least of which banking. Across the world millions of small and medium enterprises (SME) have massively ... Read more

تَكَيُّف المصارف مع الحقائق الرقمية الجديدة خطوة أساسية للازدهار في عالم ما بعد الوباء

  • Marketing
  • May 11, 2022

وصلنا إلى المستقبل الرقمي، وأصبح امتلاك البنوك للبنية التحتية اللازمة شيء أساسي لتلبية توقعات الألفية من خدمات الإنترنت. وتعتبر تلك واحدة فقط من النتائج الرئيسية الواردة في تقرير "باك بيس" الجديد بعنوان "رؤى دول مجلس التعاون الخليجي: نظرة على اتجاهات ... Read more

الخدمات المصرفية التفاعلية: التركيز على تجارب العملاء وتأثير ذلك على الاحتفاظ بهم

  • Marketing
  • April 7, 2022

أحمد غندور، المدير العام لشركة باك بيس – المملكة العربية السعودية شهدت العلاقة بين المصارف وعملائها قدراً كبيراً من التحول، إذ تعزز الطابع الرقمي الذي يُميّز هذه العلاقة بالتوازي مع تنامي الدور الذي تلعبه الخدمات الرقمية في حياة العملاء اليومية، ... Read more

Disrupting the private banking landscape

  • Marketing
  • December 8, 2021

Evolving demands in private banking Private banking clients require specialized guidance to assist them in achieving their financial goals. They also need help to access a variety of services, such as customized credit solutions and services, deposit and financial services, ... Read more

A New Era Of Engagement Banking

  • Marketing
  • October 15, 2021

I recently had the pleasure of participating in a joint interview with ausbiz alongside a couple of luminaries from the mutual banking space: Steve James, CEO of Teachers Mutual Bank, as well as Greg McKenna, CEO of Police Bank. While ... Read more

Why business banking should ride the wave of digitization

  • Marketing
  • October 8, 2021

Despite accounting for around $850 billion of annual revenue for banks, the business banking sector is typically an underserved market for supporting the management of customers' financial needs. The ongoing COVID-19 pandemic has had a huge impact on small and ... Read more

The key to success in the engagement banking era

  • Marketing
  • September 30, 2021

Banking is changing and majority of the changes incorporated in the industry are tech and customer requirement driven. The pandemic and its ongoing effect have a larger role to play in these transformations, which are significant as well as fast. ... Read more

How retail banks can create 5-star experiences?

  • Marketing
  • September 3, 2021

Now that you’ve successfully onboarded your customers, how do you ensure that they continue to stay and enjoy banking with you? In this article, I share my insights on how a unified banking platform acts as a key enabler in ... Read more

How to acquire customers fast and at scale

  • Marketing
  • August 11, 2021

In a digital era, customers have higher expectations of their financial service providers. Consumers are no longer content with traditional banking products and simple transactional services. According to our Fintech and Banking 2025 IDC report, the top three factors that ... Read more

Modernizing Banks for a Digital Generation

  • Marketing
  • July 1, 2021

Incumbent or traditional banks typically have had decades to build up their customer bases, implement thorough and rigorous processes, and solidify their market positions. But times have changed. COVID-19 has shaken things up by drastically accelerating digital adoption rates among ... Read more

Small VS Big: Carving Out Banking Niches

  • Marketing
  • July 25, 2021

Unlike the large incumbent banks, smaller players and financial institutions have traditionally served more targeted communities with bespoke preferences and requirements. These smaller players, such as thrift banks in the Philippines, play an important role in meeting the financial needs ... Read more

How to win over SME customers in today’s banking world

  • Marketing
  • June 7, 2021

Small and medium-sized enterprises (SMEs) are operating in a fragmented banking environment, and it simply isn’t serving them. On a day-to-day basis, SMEs are tapping into a wide range of apps and services to meet their financial needs. From banking ... Read more

Building a digital bank
from the ground up

  • Marketing
  • June 4, 2021

In our brand new Top Banking Transformation Case Studies ebook, we detailed how we've helped banks on their digital transformation journey. Since I interact with banks across the region and of various sizes, I will be sharing my perspective on ... Read more

Helping small businesses
A Canadian perspective

  • anna
  • May 27, 2021

Is your platform able to accommodate Open Banking and Payments Modernization initiatives? Small businesses have been crying out for new services to help save them time with their business administration and a payment service that enables them to get paid ... Read more

Helping small businesses
A Canadian perspective

  • anna
  • May 26, 2021

How do you digitally replicate the in-branch expertise for small businesses? This is where an employee portal comes into play as it connects the entire ecosystem of digital experiences. Do you have a portal that supports small businesses, and is ... Read more

Backbase-as-a-Service achieves SOC 2 Type 2 attestation

  • Marketing
  • May 25, 2021

Backbase is proud to announce the completion of our SOC 2 Type 2 attestation of the Managed Hosting services of the Backbase-as-a-Service (BaaS) product based on the Trust Services Criteria relevant to security and availability as set forth by the ... Read more

Helping small businesses
A Canadian perspective

  • anna
  • May 20, 2021

How do you provide end-to-end digital customer journeys? Every business owner expects their onboarding and origination processes to be intuitive and digitalized as much as possible. Leading FI’s have grasped this insight and developed digital-first experiences across each of the ... Read more

Helping small businesses
A Canadian perspective

  • anna
  • May 12, 2021

Do you support an ecosystem of services within your platform experience? Small-business owners want to spend more time running their business and minimize their administrative duties. McKinsey’s research suggests that entrepreneurs’ daily tasks fall into two categories. One is, obviously, ... Read more

Helping small businesses
A Canadian perspective

  • Marketing
  • April 29, 2021

Does your digital platform offer a one-stop-shop experience? For years, small businesses have been wanting to make the move towards a digital-first experience. Today’s pandemic has only accelerated this trend. Does your digital platform have the capabilities to thrive in ... Read more

Bank NXT Asia
By Riddhi Dutta

  • Marketing
  • April 29, 2021

Malaysia’s digital bank boom – What does it mean for incumbents? Malaysia’s banking scene is transforming before our very eyes. Bank Negara released its highly-anticipated digital banking framework in December 2020, and with over 40 parties vying for five digital ... Read more

Transforming Credit Unions into Technology Giants

  • Marketing
  • April 13, 2021

Consumers today are, in many ways, spoilt for choice when it comes to the technology available to help them make living, eating, working, shopping and communicating faster and more tailored than ever. In turn, this has created higher expectations than ... Read more

Bank NXT Asia
By Riddhi Dutta

  • Marketing
  • March 29, 2021

Want to build a successful digital bank? Start with fintech collaboration IDC and Backbase just released our second edition of Fintech and Digital Banking 2025 infobrief. One thing is abundantly clear: Asia Pacific banks are going back to the drawing ... Read more

Bank NXT | Asia
By Riddhi Dutta

  • Marketing
  • February 26, 2021

Incumbent Banks: Learn from fintechs and stay agile Over 200 digital challenger banks have been established globally since 2010, with a fifth of these based in the Asia Pacific region. At the same time, customers expect for ever increasing levels ... Read more

Bank NXT | Asia
By Riddhi Dutta

  • Marketing
  • January 29, 2021

3 ways for banks to tap into SEA’s growing digital market in 2021 A new year has everyone thinking about the 365 days ahead and opportunities they can bring. This has me reflecting on the Vietnamese banking industry. I found ... Read more

Engagement Banking: Orchestrating the Customer Experience

  • anna
  • January 4, 2021

By: Vincent Bezemer, SVP Americas, Backbase It’s one thing to interact with your customers and members, but it’s another to engage them. Understanding the difference is key as we enter the era of engagement banking. The banking industry has long ... Read more

Why European banks must make a platform play to survive

  • Marketing
  • October 1, 2020

By Pierre-Alexandre Boulay, Head of CEE at Backbase While European banks were once considered pioneers in adopting advanced technology, today improving digital transformation is high on most banks’ agendas. Many find themselves still in the initial stages of adopting digital ... Read more

What makes a digital champion — and how to become one

  • Marketing
  • August 31, 2020

Becoming a digital champion doesn’t happen overnight. After all, a digital transformation is a journey, not a destination. So how far along is your bank towards becoming digital-first? Let’s find out. Grow up — digitally If you haven’t done so ... Read more

Is your bank really digital-first?

  • Marketing
  • August 6, 2020

Digital-first. That term is everywhere, embedded in widely-successful Big Tech and neobank brands. Or if you’ve been following Backbase, you might have noticed that we shout those two words from the rafters. Well, from the keyboard at least. But it’s ... Read more

A bank CIO’s tips for digital transformation

  • Marketing
  • July 21, 2020

Neal Cross: software developer, hotel owner, orangutan conservationist, former Chief Innovation Officer at the Development Bank of Singapore (DBS) and co-founder of PictureWealth. We spoke with Neal on his remote Sumatran island about his vision for the future of banking ... Read more

Backbase Coffee Break

  • Marketing
  • May 13, 2020

Discussing How Digital Strategy Helps in Uncertain Times The current ‘normal’ is causing unique challenges for business leaders across the globe. We wanted to explore how leading banking executives are adapting to this new normal – what are the biggest ... Read more

Teamwork takes off

  • Marketing
  • April 16, 2020

Everyone stays home, but intake goes forward  Covid-19 has changed the way we work, but it hasn’t affected the quality of our work. With globe travel all but stopped, we still managed to move full speed ahead with our intake ... Read more

Top Stories in Digital Banking | March 2020

  • Jouk Pleiter
  • April 10, 2020

Last month has seen unprecedented change — for everyone. It seems like we can’t get through an hour without seeing a new impact from COVID-19. So to help sift through all the noise, I’ve highlighted some of the top stories ... Read more

Distance can’t keep us apart

  • Jouk Pleiter
  • March 25, 2020

Distance can’t keep us apart Being digital-first in the age of Covid-19 To all Backbasers, clients, partners, suppliers and friends, These are turbulent times and planning ahead has never felt more uncertain. But both with individuals and businesses, promoting safety ... Read more

Welcome to Amsterdam

  • Marketing
  • November 4, 2019

Backbase Connect 2019 is almost here! While we hope you’re excited to learn about banking in the Neo Reality, let’s not forget that you’ll be in one of the most stunning cities in the world. We hope you love Amsterdam ... Read more

Meet our team at the Paris Fintech Forum

  • Marketing
  • January 17, 2019

This January 29 - 30, Backbase will exhibit at the 4th Paris Fintech Forum. At booth S1, our team will be on hand to meet you and provide advice and support for your digital transformation. As Europe's most exclusive digital ... Read more

COBOL and the big tin bank

  • April 19, 2018

In 2017, Reuters published the following findings from a piece of research conducted by Celent, Accenture, IBM and others, into the technology supporting major US banking systems: 43% of banking systems are built on COBOL 80% of in-person transactions use ... Read more

PSD2 – Relevant from the design up

  • February 1, 2018

As of January 13, all European banks, willingly or otherwise, entered the open banking space. PSD2 has officially become applicable. While the grace period for total compliance still stands, this regulation, which has loomed large over banks, is here to ... Read more

Investing more in commercial banking technology

  • December 7, 2017

Recent research findings, commissioned by financial services provider Fraedom, show that 77% of commercial banks "are preparing to increase fintech investment over the next three years". This is a good sign, as commercial banking has often lagged behind retail banking ... Read more

The big open banking stories of 2017

  • November 15, 2017

The era of open banking is upon us. This past October 2017, Imran Gulamhuseinwala, trustee for the Open Banking Implementation Entity in the UK, said: "We are one step closer to delivering the potential of open banking for the benefit ... Read more

How to think customer-first

In today’s modern marketplace, few companies will succeed without putting the desires of their customers above all else. In a world that’s increasingly digital-led and multi-touchpoint, this means experience is everything. A frictionless interface is essential, easy onboarding is critical ... Read more

Backbase and its entrepreneurial spirit

  • September 13, 2017

I'm going to add my tuppence worth to the many plaudits surrounding our CEO, Jouk Pleiter. It's true, he won an award recently at the Loey Awards, created by the Loey Foundation. The award was for Online Entrepreneur of the ... Read more

Our CEO named Online Entrepreneur of the Year

  • September 11, 2017

We are very excited to announce that our CEO and Co-Founder, Jouk Pleiter is named the Online Entrepreneur of the Year by Loey Awards. Since 2009, the LOEY Awards held an annual award ceremony which recognises the best entrepreneurs in ... Read more

Partnership with Yodlee through the Open Banking Marketplace

  • October 25, 2016

We’re proud to announce that we partnered with Envestnet | Yodlee, a leading data aggregation and data analytics platform powering dynamic, cloud-based innovation for digital financial services through our Open Banking Marketplace. We extend our existing relationship with this collaboration ... Read more

Another successful Sibos for Backbase

  • October 4, 2016

We are very excited to be back from Geneva, where we attended Sibos 2016 – four intense days of workshops, conference and open theatre tracks, as well as meetings with our customer and prospects. Our speaking slot on Day 1 featured Jouk Pleiter, Backbase's ... Read more

Jim Marous on the digital customer journey

  • September 8, 2016

Jim Marous is an internationally recognized financial industry strategist, speaker, author and the publisher of the Retail Banking Strategies section of The Financial Brand and the Digital Banking Report. He has also contributed to our thought leadership platform, BankNXT. He ... Read more

Meet us at Sibos in Geneva!

  • August 15, 2016

We are very excited and already started the planning for SIBOS 2016, this year taking place in Geneva from 26th - 29th September. Sibos is an annual banking and financial conference organized by SWIFT (Society for Worldwide Interbank Financial Telecommunication) ... Read more

PSD2: Making it actionable

  • July 28, 2016

Yesterday we hosted our July webinar, ‘PSD2: Making it actionable’ that featured Jouk Pleiter, CEO and Jelmer de Jong, VP Product of Backbase. PSD2 is a very important topic for financial companies, especially in Europe. Financial institutions across Europe will ... Read more

Backbase Connect 2016

  • March 1, 2016

Last week we hosted Backbase Connect 2016. Backbase Connect is our annual event in which we bring together partners and customers to share our company’s roadmap, product updates as well as sharing insights and customer success stories. We would like ... Read more

Webinar: The Uberization of Banking, with Simon Mathews

  • February 18, 2016

Yesterday we hosted our first webinar in 2016, ‘The Uberization of Banking’ and we are very happy we reached a record high attendance. Our guest speaker was Simon Mathews, the Chief Strategy Officer at Extractable. Regularly sought after to speak ... Read more

Backbase Fall 2015 Roadshow

  • August 26, 2015

We are on the road again for our yearly fall roadshow. Backbase executives attending and speaking at the following events, ping us if you are attending as well or close by. Jack Henry Symitar Conference, Sept 1 – 3, San Diego. Middle ... Read more

Backbase-powered Touch Bank goes live in Russia

  • August 4, 2015

Yet another customer goes live! Today Touch Bank, the neo-bank founded by OTP Bank, announced that they have successfully launched the new digital-only bank in Russia. Founded in 1949, OTP Bank is one of the largest independent financial service providers in ... Read more

Backbase 2015 Hackathon

  • June 25, 2015

Sadly, all good things must come to an end, and last Saturday marked the end of the very first Backbase Hackathon. The projects presented during an exhausting, yet rewarding weekend exceeded our expectations, and we have been amazed by the ... Read more

Backbase Hackathon : 1st Edition !

  • June 11, 2015

We are very excited to announce our 1st edition Backbase Hackathon is here!  The idea came from wanting to bring the best talent together, to share our favorite frameworks, project successes, and intelligent and creative hacks we use for issues ... Read more

Design Patterns and why they matter. Chapter 1

  • June 10, 2015

If you are reading this post I am pretty sure of two things: You have heard about Design Patterns before and someone told you that they are cool. You want to improve your coding skills. This series of post will ... Read more

Webinar: Building a Smarter Bank, with Ron Shevlin

  • June 4, 2015

Yesterday we hosted our webinar 'Building a Smarter Bank' together with Ron Shevlin. In this webinar, Ron Shevlin, author of Smarter Bank, Snarketing Blogger & analyst at Cornerstone Advisors (before he worked at Aite Group and Forrester), provides a no-nonsense framework ... Read more

Backbase went to FrontTrends in Warsaw.

  • May 19, 2015

Two weeks ago, we were a sponsor of the Front-Trends Conference in Warsaw. We spent three days helping with technical discussions around web and mobile development, discovering the newest trends, technologies and ideas in front-end development. We also had a ... Read more

Sberbank Launches New Digital Platform Based On Backbase

  • April 21, 2015

We are proud to announce that Sberbank, Russia's largest bank serving over 110 million customers, has launched their new digital platform based on Backbase technology. As part of the project, Sberbank migrated 83 websites into one single customer experience. “The new platform ... Read more

Testing in Android with Mockito

  • March 31, 2015

As I mentioned in my previous article about testing [Android testing with Robolectric], I have this little obsession with unit testing. Using Robolectric allows me to run the test in the local JVM instead of having to run an emulator ... Read more

Backbase hosts another HTML CSS Meetup.

  • March 5, 2015

Backbase hosts another HTML CSS Meetup. After taking some feedback from the last month, we had 2 talks in this months meetup. So what did we talk about? NetBeans: A powerful addition to your JavaScript toolbox by Geertjan Wielenga There are ... Read more

Introduction to Gradle

  • March 4, 2015

Brief history of building tools starts with Make, which is maybe an overly complex solution. And it’s not so platform independent. After that evolution continues with Ant, which is XML based and it has its pros and cons. Ant is ... Read more

Omni-Channel Optimization at Finovate Europe 2015

  • February 12, 2015

This week was Finovate week. Finovate, a two-day showcase of the latest and greatest fintech technology innovations, is being held in London. We demoed how our Customer Experience Platform helps Financial Institutions deliver beautiful digital experiences, that are smooth and consistent across every device ... Read more

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