Backbase
Senior Project Manager
We've been scaling up since 2018, and our Canadian head office is now more than 80 people strong. We work with some of the largest banks across Canada and the United States, using our next-gen engagement platform and startup culture to help them transform.
As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. This role will be a hybrid role and you will be accepted to be in Atlanta or Toronto office two days per week.
What you'll do
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
Who you are
- Fundamentals:
- 5-8 years of experience;
- Can demonstrate experience in the financial sector;
- Can demonstrate experience in startup/scaleup environment;
- Managed a program;
- Agile coach experience is beneficial. Use of Tools and Methods:
- Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
- Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working. Financial Management:
- Able to create tools and processes around internal and external reporting;
- Able to support strategy discussions based on reported data;
- Able to address issues based on data;
- Ensures effectiveness of the project (productivity/billability for the company). Client Management:
- Able to spot business development opportunities and involve relevant people;
- Able to design and facilitate client workshops;
- Able to spot potential issues and minimize the impact through effective management;
- Able to handle a large transformation program within one customer;
- Able to work with senior stakeholders to define long-term program strategy. Project Team Management (internal):
- Effectively manages project team and resolves issues;
- Takes initiative to identify potential resources before liaising with the resourcing team;
- Trains team members in scrum methodology;
- Manages multiple teams in a large program or multiple projects. Change Management:
- Is comfortable with ambiguity and a rapidly changing environment;
- Able to influence and drive change;
- Can identify potential changes as risks before they occur;
- Able to mitigate the impact of changes and replan accordingly;
- Able to improve the change process. Risks and Issues Management:
- Manages risks and issues on the project level and program level.