Backbase
Delivery Director
We've been scaling up since 2018, and our Canadian head office is now more than 80 people strong. We work with some of the largest banks across Canada and the United States, using our next-gen engagement platform and startup culture to help them transform.
To manage projects for some of the customers for our US Hub. You will be part of the Customer Success team and work closely with a Customer Success Manager, Technical Manager, and Operations Manager, to act as the face of Backbase.
What you'll do
As a Delivery Manager, you will be responsible for supervising the quality of our delivery with some of the customers within the US Hub. You will carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. This role will directly report to Delivery Director.
You will engage our customers at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities. You will also occasionally support the Sales Team, provide guidance to the Operations Management function, and collaborate with the R&D department as well as the technical area to align the delivery strategy with the technical implementation.
Overall, you own customers’ project portfolio and work closely with Project Managers to steer the implementation toward success in addition to the line management of Business Analysts, UX Designers, and Project Managers within the Hub.
Who you are
• You have 8+ years experience in Delivery;
• You can demonstrate experience in the banking/financial services sector(s);
• You have experience in startup/scaleup environments;
• You have managed a program;
• Agile coach experience is beneficial;
• You have a Bachelor's degree;
• Full professional proficiency in the English language (ILR 4 or equivalent);
• You have a proven leadership track record (8+ years) in running implementation projects for complex, mission-critical, and high-traffic web applications on rock-solid architecture;
• You are a pragmatic solution finder who is accustomed to making project trade-offs and decisions, which subsequently, drive these decisions throughout the overall project execution;
• You have strong analytical, consultancy, and communication skills (written and verbal).
You own what you ship
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Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
The work is the standard
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We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
Ambition without ego
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You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
Real AI, running in real banks
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We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
Grow while you build
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Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
17 offices. One mission.
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Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.