Backbase
Senior Delivery Manager
Join our Services team in Lebanon
You are the "getting things done" person dedicated to ensuring the success of the long-term and high-impact engagements for our strategic client relationships.
You will lead strategic delivery programs, oversee multiple workstreams within one or multiple accounts, orchestrate cross-functional project teams, and collaborate with numerous vital partners. Customer focus, a "can do" mindset, result orientation, persuasiveness, and negotiation skills are essential for a Delivery Manager. Your position runs across one to several client settings depending on client size. In addition, you must recognize yourself in the following competencies and experiences.
What you'll do
- Identify new revenue opportunities through lateral selling in partnership with the Account Executive to pursue and win those opportunities;
- Led multiple customer engagements simultaneously to drive business transformations and customer outcomes;
- Maintain consistent and highly successful delivery across all workstreams;
- Motivating and retaining a high-performing and engaged project team and adapting as needed (in conjunction with Account Executives, Vice Presidents, Directors, and Team Leads);
- You coach the team to enable a culture of excellence and customers in their understanding of Agile methodologies;
- You are a team player who stimulates and facilitates personal and professional growth in your colleagues. You will be measured on customer success, employee happiness, education, personal care, and team results;
- Accountable for providing regular status and financial reporting and managing account financials to achieve or beat 'as sold' project margins. Also, for program progress, performance, risks & issues, and status updates to Executive and Senior leadership;
- Partner with Delivery Managers and supply to improve the Backbase delivery process and methodology;
- This role requires 30-40% travel to client locations, sometimes on short notice.
Who you are
- You have 6+ years experience in leading complex software delivery projects;
- You can demonstrate experience in the banking/financial services sector(s);
- You have experience with senior level stakeholder management in an international environment;
- You have experience in an agile environment, experience with SDLC, SCRUM, and LEAN;
- You have experience in distributed and remote agile delivery;
- You enjoy visiting customers onsite and don't shy away to travel frequently;
- You have excellent oral and written communication skills in Arabic and English;
- You are based in Lebanon or Jordan.
You own what you ship
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Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
The work is the standard
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We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
Ambition without ego
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You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
Real AI, running in real banks
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We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
Grow while you build
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Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
17 offices. One mission.
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Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.