Turn customer needs into completed banking work.
Serve customers, grow relationships, and resolve requests with AI agents that work across teams and systems—within your bank’s control.
Unfinished work costs revenue, time and trust.
A dispute triggers another call. A deposit opportunity passes unnoticed. An application stalls while someone chases documents.
AI agents gather context and progress the work. Your teams focus on decisions and relationships.
“I don’t recognise this charge”
Help customers move from reporting a problem to getting it resolved.
A large balance sits idle
Recognise a customer need and make a relevant offer while it matters.
Onboarding has stalled
Gather missing evidence and give your teams a clear path to completion.
Turn customer needs into action. Reduce the effort behind every outcome.
Start with your business priority
Choose where Agentic Banking starts.
Start with the outcome your bank needs most. Each solution delivers value independently and shares a foundation you can build on.
Conversational Banking
Make everyday banking easier.
Help customers and employees get things done through chat or voice, with your bank’s policies in control.
Explore Conversational Banking
Relationship Intelligence
Earn more of your customer’s business.
Turn customer signals into relevant next steps. Help your teams anticipate needs, retain balances and deepen relationships.
Explore Relationship Intelligence
Customer Operations
Give your teams capacity to do more.
Let AI agents prepare and progress requests across systems. Keep your people in charge of decisions, approvals and exceptions.
Explore Customer Operations
One foundation. Shared customer context, controls, and connections across all three solutions.
AI agents with a clear banking job
Specialist banking agents. One coordinated frontline.
Choose agents for customer service, relationship growth, and case resolution. Each works with shared context and bank-defined authority.
Conversational Banking
Assist & Transact
Relationship Intelligence
Guide & Grow
Customer Operations
Resolve
Service Agent
Help customers find reliable answers and complete more tasks themselves.
Deposit Growth Agent
Identify relevant deposit opportunities from liquidity and maturity signals, subject to eligibility.
Payment Investigation Agent
Find where a payment stalled and coordinate the work needed to move it forward.
Transaction Agent
Let customers complete permitted banking tasks in conversation, with confirmation before action.
Financial Health Agent
Spot emerging cash-flow pressure and prepare a relevant next step to support the customer.
Dispute Resolution Agent
Bring evidence and eligibility checks together so your team can act on a prepared case.
Handoff Agent
Give employees the customer’s intent and context so they can help without starting over.
Retention Agent
Help your teams respond to declining engagement and moving balances before relationships weaken.
KYC Remediation Agent
Gather missing evidence, validate documents and route exceptions for review.
Why Backbase
Make AI part ofhow your bank delivers.
Connect customer needs to the people, systems, and actions required to fulfil them. Put AI to work with banking expertise and clear control.
01
Complete more requests
Connect the conversation to the work behind it, reducing handoffs and repeat contacts.
02
Start with banking expertise
Build on banking context, policies and workflows that your teams can adapt to their needs.
03
Stay in control
Define what agents can do, when approval is needed and where people must intervene.
04
Use your existing systems
Add agentic capabilities to Backbase or another digital banking platform while retaining your core.
Powered by Banking OS
Give AI thecontext, coordination and authority to act.
Intelligence can understand and recommend. Banking OS surrounds it with the orchestration, operational memory, controls and connections required to complete banking work safely.
Orchestration
Coordinates AI agents, employees, workflows and systems around one customer outcome.
Intelligence
Understands intent, reasons over banking context and determines the next best action.
Operational memory
Maintains customer context, case state, decisions and outcomes across long-running work.
Connectivity
Connects channels, APIs, events and the systems required to complete the work.
Measurable banking outcomes
Build the business case around results.
Agree your baseline and success measures before deployment. Track the impact on customer experience, relationship value, operating costs and control.
Serve
Customer service
- Self-service completion
- First-contact resolution
- Customer satisfaction
Grow
Relationship value
- Deposit growth
- Product activation
- Retention and share of wallet
Resolve
Operational performance
- Time to resolution
- Backlog and repeat contacts
- Cost to serve
Resolve
Operational performance
- Time to resolution
- Backlog and repeat contacts
- Cost to serve
Move the numbersyour board already tracks.
Acquisition, adoption, efficiency—real production numbers from banks running Backbase today.
containment rate within the first
weeks of launch
50% less live chat within weeks of rollout2x engagement across messaging in 18 months
contact containment out of the box
87% of online chat handled by the assistant12% more customer questions resolved
requests handled since launch in 2021
2.1M+ unique users engaged70% reduction in live chat volumes
“We had set the bar high on the must-haves for our virtual assistant. Our customers are used to a level of service generic chatbots just cannot achieve. Backbase came with all the right experience, training, and tools.”
“Our customers expect answers in seconds, not hours. With Backbase the assistant now handles the routine, and our people handle the moments that matter.”
“We launched in months, not years. Backbase gave us a foundation we could build on instead of a chatbot we would have to replace.”
“The assistant speaks our customers’ language and our compliance team’s too. That balance is what made it work in production.”
“Members noticed the difference in the first week. Wait times dropped, and the conversations that reach our team are the ones that need us.”
Backbase named a Leader in the Forrester Wave™: Digital Banking Engagement Platforms, Q2 2026 — the only “Customer Favorite” of 11 vendors.
The banks that moved first are compounding their lead.See how they did it.
Agentic Banking in action
Give us 90 days.Put one consequential AI use case to work.
Choose the customer or operational problem your leadership team wants solved. Backbase turns it into a controlled production capability—connected to your systems, operating within bank-defined authority and measured against a business outcome.
Days 1–30
Commit
Days 31–60
Build
Days 61–90
Launch