Banking that answers - then does the work
Acquire more customers. Serve more needs digitally. Equip employees to resolve the moments that matter. Backbase brings it together in one banking-grade suite.
Customers do not want to navigate your bank. They want to say what they need—and make progress.
Traditional chatbots optimise deflection. Conversational Banking creates a natural entry point to the relationship. It understands intent, brings in customer and policy context, and connects the conversation to the people and systems required to complete the work.
Two natural interfaces. One banking experience.
Type it. Say it.
Continue anywhere.
Chat and voice are not separate bots. They are two ways into the same customer context, banking capabilities and governed resolution path.
01 · Chat
Everyday banking, one conversation away.
Bring natural-language assistance and action into mobile, web and messaging. Customers can ask, transact and resolve without hunting through menus.
02 · Voice & speech
A conversation that sounds—and works—naturally.
Serve customers through inbound or outbound speech with fast turn-taking, multilingual experiences and the same bank-controlled actions as chat.
Digital Banking
Start with the priority that matters to your bank.
Choose the capability that addresses your immediate need. Connect it to your bank, then expand when the next priority is clear.
Digital Onboarding
Guide applications, identity checks and funding. Give customers a clear next step and route exceptions to your team.
Explore Digital Onboarding
Online & Mobile Banking
Bring accounts, payments, cards and service together across mobile and web, tailored to the customers you serve.
Explore Online & Mobile BankingEmployee Workspaces
Bring accounts, conversations and service history into one workspace. Help bankers resolve customer needs and act on AI-informed opportunities with the context to make the right call.
Explore Employee WorkspacesMarketplace & Ecosystem
Extend your bank with prebuilt integrations across core banking, payments, identity, risk and customer communications.
Explore Marketplace & EcosystemMove the numbersyour board already tracks.
Acquisition, adoption, efficiency—real production numbers from banks running Backbase today.
New customers acquired entirely digitally in 2024.
50% less live chat within weeks of rollout2x engagement across messaging in 18 months
Read Techcombank’s results →
More registered mobile users.
+19% monthly active users.
50% less live chat within weeks of rollout2x engagement across messaging in 18 months
Read WSECU’s results →
Feature-launch development,
down from up to six months.
50% less live chat within weeks of rollout2x engagement across messaging in 18 months
Read TPBank’s results →
“Our decision to extend the partnership was driven by Backbase’s comprehensive platform, which allows us to truly innovate”
“The launch of the On The Go (OTG) platform consolidates our investment around customer needs.”
“…create bespoke journeys, and deliver a synchronous experience across both digital front-end and employee back-end channels…”
“Backbase has been pivotal in advancing our shift toward a digital-first, customer-centric banking model, significantly enhancing operational efficiency and service agility”
Backbase named a Leader in the Forrester Wave™: Digital Banking Engagement Platforms, Q2 2026 — the only “Customer Favorite” of 11 vendors.
The banks that moved first are compounding their lead.See how they did it.
Agentic Banking in action
Give us 90 days.Put one consequential AI use case to work.
Choose the customer or operational problem your leadership team wants solved. Backbase turns it into a controlled production capability—connected to your systems, operating within bank-defined authority and measured against a business outcome.
Days 1–30
Commit
Days 31–60
Build
Days 61–90
Launch