Techcombank: accelerating digital transformation for retail and business banking

Techcombank is one of Vietnam’s largest private banks, serving millions of customers nationwide. With a strong focus on digital-first innovation, Techcombank is redefining banking for both individuals and businesses across the country.

To support rapid growth and evolving customer expectations, Techcombank embarked on a comprehensive modernization journey. By leveraging Backbase’s robust platform, the bank unified digital experiences, streamlined onboarding, and enabled rapid product innovation across both retail and business banking segments.

Today, Techcombank delivers seamless, AI-powered banking journeys, from personal finance management tools for retail users to advanced cash management and digital onboarding for businesses. This transformation has resulted in industry-leading customer satisfaction, accelerated acquisition, and a significant shift to digital channels.