High-touch, high-stakes: rethinking client relations in investment banking with Fatima Mansoor

This episode of Banking Reinvented steps into investment banking, a world where client bases are smaller, relationships run deeper, and every interaction carries more weight.

Host Amjad Ramahi sits down with Fatima Mansoor, Head of Client Relations at SICO, a leading regional asset manager and investment bank based in Bahrain. With nearly two decades at the firm - from broker to leading client relations - Fatima brings a practitioner's perspective on how client expectations have evolved and what it actually takes to bring AI into a high-touch, trust-driven business.

Together, they explore how SICO is using AI to handle the admin and analysis so relationship managers can focus on high-value client engagement, and why the hybrid model - digital tools and human advisory working as one - delivers a better experience than either alone. They also explore what it takes to shift mindsets in an industry where people still see AI as a threat rather than an enabler.

Tune in to hear how SICO is rethinking client relations, navigating cultural nuances across the Middle East's diverse client base, and putting the client at the center of every technology decision.