Backbase solutions
Make banking easier for your customers and your teams.
Help customers join, bank and get support. Give employees better ways to serve them and move requests forward. Explore Digital Banking and Agentic Banking to find the right starting point for your bank.
Start with the priority that matters to your bank.
Your next investment may be better digital journeys, more capacity to serve customers, or both. Explore the two paths and the capabilities within each.
Agentic Banking
Put AI to work on customer needs.
Use AI to help customers in conversation, act on relationship opportunities and progress requests across systems—with your people in charge of decisions and exceptions.
Conversational Banking
Help customers and employees through chat and voice
Relationship Intelligence
Turn customer understanding into timely action
Customer Operations
Prepare and progress requests across teams and systems
Start with the priority that matters to your bank.
Your next investment may be better digital journeys, more capacity to serve customers, or both. Explore the two paths and the capabilities within each.
Digital Banking
Help customers do more of their banking with you.
Connect account opening, everyday banking and employee service. Make it easier for customers to bank with you and for your teams to help.
Online & Mobile Banking
Make everyday banking easier
Customer Onboarding
Help applicants become active customers
Employee Workspaces
Help bankers serve and grow relationships
Powered by Banking OS
Connect the customer experience to the work behind it.
Banking OS connects your teams, AI agents and existing systems to serve customers and complete work, with your bank in control of who can do what.
“Customers would enthusiastically select Backbase again”
A Leader
A Customer Favorite
“Backbase provides a ‘Banking OS’ that unifies a bank’s frontline operations”
FORRESTERThe Forrester Wave™: Digital Banking Engagement Platforms, Q2 2026
Explore the report
Agentic Banking in action
Give us 90 days.Put one consequential AI use case to work.
Choose the customer or operational problem your leadership team wants solved. Backbase turns it into a controlled production capability—connected to your systems, operating within bank-defined authority and measured against a business outcome.
Days 1–30
Commit
Days 31–60
Build
Days 61–90
Launch
What should work betterin your bank?
Bring the customer journey or operational priority you want to improve. Explore the relevant Backbase capabilities, how they fit your current systems, and what a useful first step could look like.