Omni-Channel Customer Engagement

Backbase provides a comprehensive and powerful omni-channel customer engagement orchestration platform to streamline and manage digital customer interactions across all channels.

 

Digital First Banking Platform - Platform

Backbase Platform

User Experience Management

Behind every great user experience is a smooth integration with back-end services. When customer data can be quickly sourced, frontline staff are empowered with real-time, accurate data, and customers enjoy superior self-service capabilities.

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Backbase Platform

Digital Banking Capabilities

To compete in a digital world, banks must offer smart digital products and services that are easily accessible over every device. Banks need a platform that supports their efforts to stay competitive by providing innovative digital excellence.

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Identity & Access / Entitlements

Identity and access management is key to ensuring access security in today’s open banking marketplace. A sophisticated entitlements solution makes this easy, by automating and managing the process of granting access rights to trusted users.

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Backbase Platform

Process Digitization Capabilities

When online forms and processes don’t work properly, abandonment increases, impacting the success of online initiatives. Smart forms and dynamic process management increase efficiency and remove manual, paper-based tasks - making life easier for both customers and employees.

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Cloud Deployment

Cloud deployment powers constant feature or functionality updates, without any impact on day-to-day business. New code can be deployed thousands of times per month. Development teams can bring new capabilities to market via a highly automated platform that scales with the business.

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From Channel Silos to Omni-Channel Platform

Rather than creating digital business functions for each channel, it makes sense to do everything once, and disperse to all channels via a central hub, an omni-channel digital banking platform to orchestrate customer interactions across any touchpoint.

 

 

Omni Channel Diagram 1 - PlatformOmni Channel Diagram Mobile - Platform

Analyst Recognition

Ovum’s Ultimate Leader: The Backbase Digital Banking Platform

Once again, Ovum lists the Backbase digital banking platform, as the Ultimate Market Leader. This prominent report, which summarizes each vendor’s digital banking platform capabilities, puts Backbase firmly at the forefront.

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Get inspired by some of our Customer Success Stories and learn from their results.

Backbase has provided its innovative product to some of the largest enterprises and financial institutions from around the world. See what they say about how their experience with Backbase enhanced their business.

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Want to see Backbase in action? Request a Live Demo

In the live demonstration, that will be given to you personally by one of our experts, you will gain insights about how Backbase fit your needs. Our expert will demonstrate the powerful features and capabilities of the Backbase Omni-channel Digital Banking Platform and will be happy to answer your questions regarding our product.

All you need is an internet connection, PC or Mac and 30 minutes of your time. If you are interested, please fill in your details and one of our experts will contact you shortly.

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