How ABN AMRO transformed its employees’ digital experience on the Backbase platform

ABN AMRO is one of the Netherlands’ largest banks, employing almost 20,000 people across the retail, private and corporate banking sectors. The bank already uses Backbase to enhance the customer journey across its online portals for retail and corporate banking. To complete this transformation, the bank also wanted to bring improved digital experiences to internal users.

That meant giving employees smart digital pathways to relevant information, and user-friendly ways to perform everyday business tasks. Such tasks include booking meeting rooms, checking the status of issues with a lap- top, arranging holidays, organizing trainings, or claiming expenses. The answer was to implement a smart, self-service Employee Experience Portal through a solution that was already in use – the Backbase digital banking platform.

“By putting digital functionality in one place, we aim to make users’ lives as easy as possible.”

Jelmer van Zuuk, Product Owner of Employee Experience Portal, ABN AMRO Bank

Re-using the Backbase platform was cost-efficient, but the main reason for choosing Backbase was in fact its flexibility. The platform is designed to integrate with third-party software and allows clients to add their own features. Crucial benefits for a portal that has to unite many employee services in one place.

Download this customer case study to see how Backbase can revolutionize everyday digital experiences for your employees.

Please fill in your details to receive the customer success story.

Cookies on Backbase
We and third-parties use cookies on our website. We use cookies for statistical, preferences and marketing purposes. Google Analytics cookies are anonymized. Your preference can be changed by clicking 'Change options'. By clicking 'Accept' you accept the use of all cookies as described in our privacy-statement.
Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preferences
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.