Accelerating customer onboarding with the power of one platform
To keep up with the demands of its tech-savvy customers, the National Bank of Bahrain tapped Backbase to help create a fully digital onboarding option and set a new standard for account-opening in the kingdom.
By leveraging the power of the Backbase Engagement Banking Platform, NBB was able to slash onboarding times – from an average of 180 minutes down to only 6 – creating an exceptional first impression for its new customers.
With this powerful solution and a highly rated new mobile app, NBB also:
- Increased customer acquisition
- Boosted customer retention rates
- Minimized time-consuming manual tasks
- Expanded its product options, creating opportunities for cross-sell