Integration made easy

Backbase's Jack Henry VIP integration eliminates manual integration building for banks and credit unions. This plug-and-play solution connects instantly to over 400 pre-programmed capabilities through SymXchange™.

The robust integration means new features and updates from Jack Henry are instantly available across every linked application. Companies can now craft journeys through multiple IT services instead of single point-to-point connections. Backbase manages integration health automatically.

We wanted to delve deeper into why Backbase's inclusion in the VIP gives banks and credit unions the speed and flexibility they need to win in today's market.

A critical financial ecosystem

Many financial institutions simply would not exist without Jack Henry. The core banking system manages critical data for thousands of U.S. banks and credit unions:

• Account information: Real-time balance and status data
• Transaction logs: Complete payment and transfer histories
• Personal details: Customer addresses and contact information
• Payment histories: Loan and credit tracking systems

It's critical information, particularly as businesses look to create more personalized experiences for their clients. New digital applications require constant access to this data.

Common use cases include:

• Bill payment through unified interfaces
• Account opening automation
• Real-time balance inquiries

Typically, enterprises build connections themselves from external applications to core banking systems. This creates multiple pain points:

• Resource drain: Valuable engineering time wasted on manual integration work
• Monitoring burden: Internal teams must constantly watch for integration failures
• High-impact failures: Integration issues render applications completely useless
• Security risks: More connections create additional vulnerability points

Plug into the blueprint

These problems are why we sought to join the VIP and deepen our ties to Jack Henry. While some businesses may still want to build their own custom integration, many want to connect into an established blueprint and get value as quickly as possible.

What was formerly an ad hoc process is now a plug-and-play feature in our Engagement Banking Platform. The system connects to SymXchange™, giving customers access to over 400 composable capabilities that are pre-programmed to Jack Henry Symitar®.

FAQ: Jack Henry Integration

Q: How many pre-built capabilities are available?
A: Over 400 composable capabilities are pre-programmed to Jack Henry Symitar®.

Q: Do new applications connect automatically?
A: Yes, any new consumer-facing applications built by customers connect automatically to the core system.

The integration stays up-to-date. Any new updates to the core Jack Henry software are immediately reflected in the connected software, giving customers continuous access to the latest banking features. Companies don't have to worry about managing this new, more dynamic integration.

The power of agility

It's all part of our goal to make it as easy as possible for banks and credit unions to overcome legacy IT infrastructure and build better digital experiences for their customers. This is especially important, as it becomes harder for these institutions to find ways to differentiate their services.

New features take too long to hit the market. Without constant innovation, financial institutions fall behind competitors quickly.

Financial institutions must evolve beyond basic point-to-point connections. Modern banking requires complex integration ecosystems with multiple endpoints working seamlessly together.

This was the motivation behind Grand Central, our Integration Platform-as-a-Service. Banks and credit unions need to connect fragmented IT ecosystems to deliver seamless user experiences.

Grand Central benefits:

• Unified management: Single platform for all application integrations
• Advanced use cases: Complex connections enable sophisticated banking features
• Reduced complexity: Simplified building and management processes

When we simplify technology on the back-end, our customers spend more time meeting client demands and winning new customers. That's essential for remaining relevant in the new generation of Engagement Banking.

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