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Driving digital growth with agile teams and AI

Driving digital growth with agile teams and AI

Backed by BALFIN Group, Albania's largest business conglomerate, Tirana Bank set out to become the leading digital bank in Albania. In its largest-ever technology investment, the bank partnered with Backbase and went live in just 12 months with a complete omnichannel retail banking experience built on Backbase's AI-native Banking OS.

500+

In an AI-driven world, legacy systems don’t just slow you down — they shut you out of real growth. To compete, banks need a modular foundation built for speed, intelligence, and scale.

workforce

€1.63 billion

In an AI-driven world, legacy systems don’t just slow you down — they shut you out of real growth. To compete, banks need a modular foundation built for speed, intelligence, and scale.

in total assets

Tirana, Albania

In an AI-driven world, legacy systems don’t just slow you down — they shut you out of real growth. To compete, banks need a modular foundation built for speed, intelligence, and scale.

headquarters

Objectives

Tirana Bank's ambition is to triple its digital customer base and become the region's digital banking leader. That means giving customers consistent digital experiences across mobile and web, letting them apply for credit cards, take out consumer loans, and manage multi-currency accounts (Albanian lek and euro) in a single app - without visiting a branch.

Solution

Tirana Bank chose Backbase, delivered in partnership with Endava. Running cloud-native on Microsoft Azure, the platform covers accounts, deposits, end-to-end online loan and credit card applications, internal and outgoing transfers, card management, bill payments, and financial insights.

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Through our partnership with Backbase, we have accelerated this transformation, bringing to market a modern and scalable platform built to evolve with our customers’ needs. This collaboration reflects our ambition to lead with innovation while staying focused on what matters most: creating banking experiences that fit naturally into our customers’ everyday lives.