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Engagement Banking Platform

The open platform to progressively modernize your bank

Legacy systems and silos are holding banks back, draining resources and stalling progress. With Backbase, you can break free and embrace a modern, composable approach — your foundation to progressively modernize, unlock growth, and become the primary bank for your customers.
 

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Is legacy weighing your bank down?

Tied to legacy systems, banks are stuck in a costly cycle of outdated, disconnected tech, with billions of dollars in business value lost each year. This isn’t just a drain on resources — it’s a roadblock to survival in an industry that demands agility and innovation.

  • 70%

    of bank IT budgets are spent on maintaining outdated legacy systems instead of driving innovation

  • 3 in 5

    bank executives think their banks will cease to exist in the next five to ten years if they don’t change their business model

  • 1/3

    of developers' time at traditional banks goes to new features; the rest is lost to maintenance

Break free from vendor lock-in and tech debt

Breaking free from legacy limits doesn’t have to mean tearing everything down or taking unnecessary risks. Instead, banks can take a progressive approach to modernization: keep the core systems and trusted partners while Backbase unifies everything into a harmonious tech ecosystem. This incremental process gives you the flexibility to adopt new technology and systems at your own pace, hollowing out your core to unlock new possibilities one silo at a time. Simultaneously, it enables you to deliver innovative and impactful customer experiences that build loyalty and maximize lifetime value.

Legacy Apps withframe

Legacy apps

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Composable Platforms withframe

Composable platform

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EBP Journey orchestration

Journey orchestration

Problem
Solution

Evolve faster with a composable platform

With 400+ industrialized, composable capabilities, you’ll have the flexibility to quickly create tailored, differentiating experiences. Our single platform is built from the ground up, giving you the power to innovate on your own terms.

Here’s a look at our powerful platform capabilities:

Identity & Entitlements

Mitigate risks and fraud by securely managing digital identities and the access rights of your end-users across all your digital banking channels — without compromising on their experience.

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EBP Engine Room Layers Identity Entitlements Management Services
EBP Engine Room Layers Customer Experience Services
EBP Engine Room Layers Omnichannel Banking Services
EBP Engine Room Layers Human Assist Services
EBP Engine Room Layers Process Orchestration Services
EBP Engine Room Layers Customer Data AI Services
EBP Engine Room Layers Integration Services

Our platform at a glance

  • 400+

    microservices available in the composable platform

  • 99.9%+

    uptime guaranteed based on a multi-zone deployment model

  • 4 million

    lines of code, which is 10x more than the Space Shuttle

Buy for speed, build for differentiation

Forget choosing between off-the-shelf capabilities and building everything from scratch—Backbase gives you the best of both. Start with out-of-the-box capabilities that cover up to 80% of your needs, like customer journeys and essential features, so you can get to market faster. Then, use the same platform as your “construction site” to craft tailored experiences and value propositions that set your bank apart. By laying a strong foundation, your teams can shift their focus to what truly matters — delivering the innovations that help you become the primary bank for your customers.

Buy and Build

Flexible deployment

Managed hosting

Our managed hosting is purpose-built for the Engagement Banking Platform, seamlessly integrating with your systems for top performance. Built on Microsoft Azure, it delivers secure, compliant, and always-up-to-date solutions. Plus, with transparent pricing, you get predictable costs and no surprises — freeing up resources to innovate.

EBP Managed hosting

Your bank, your rules

Choose the deployment approach that fits your bank best. Backbase supports a range of hosting options, including public cloud, private cloud, hybrid, container-based, community, and on-premise deployments — giving you the flexibility to work with your preferred infrastructure.

Managed Hosting All hosting

By developers, for developers

Developer experience matters. We offer detailed documentation, tools, training, and personalized support so your teams can explore and learn.

Developer resources

Our platform comes with an extensive set of APIs & SDKs and a full design system, well-documented on our DeveloperHub, along with all the tools necessary to empower developers.

Explore Developer Hub

Backbase.io

Get the most out of your Backbase products. Explore our entire library of product information, as well as the developer platform, documentation, design systems, marketplace, and more.

Explore Backbase.io

Developer Enablement

Banks that got there faster

Eastern Bank black
We are excited to collaborate with Backbase and leverage its forward-thinking view of the digital customer experience and its integration with Microsoft’s technology stack, which will help to ensure we provide a more personalized digital experience to customers.

Don Westermann, Executive Vice President and Chief Information Officer of Eastern Bank

Boston Eastern

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