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Essential resources for banking executives:Enter ‘Banking Reinvented’
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July 18, 2024 - Shangri-La Jakarta

Infobank Leadership Banking Insights Forum 2024 Indonesia

Digital Banking 4.0: Advancing customer-centricity and growth in Indonesia’s Banking Economy

18 July 2024 | 12.00 - 6.00pm | Shangri-La Jakarta

Infobank & Backbase Leadership Banking Insights Forum 2024 is where industry experts and banking leaders dive deep into innovation, acceleration, differentiation, customer experience, aspirations, possibilities, and more in digital banking—empowering you with actionable insights to navigate the complexities of this mobile-first and digital-first platform era.

Regulatory leaders from Bank Indonesia and OJK, Managing Director of Global Financial Insights from IDC, Infobank’s chairman, and Backbase’s technology and advisory leaders will share grounded examples, benchmarks, and steps to help chart your path to advancing customer-centricity and gaining ground in the era of Digital Banking 4.0 within the Indonesian and regional landscape.

WHY ATTEND

Keynotes by Business Indonesia and OJK

● Insights on “Banking Beyond Boundaries 2024”


Connect with 150 banking executives in Indonesia

● Networking lunch, and evening drinkings and canapes


Regional success stories on how banks are innovating

● Acceleration through data and journey re-use

● Differentiate through simplicity and consistency

● The secret sauce to becoming a top 10 bank

● One banking experience from front-end to customer servicing


CXO banking panel discuss the most pressing topics

● What makes digital banking a success

● The play beyond digital banking 4.0

● Simplicity as the key to digital CX modernisation

● Architecture enabling omnichannel orchestration


The art of innovation - Realizing customer expectations

● Retail banking - Family and junior banking

● Retail and wealth bundling

● Digital lending - fast tracking secured loans

● SME banking - invoice finance, entitlement and IAM

● Lifestyle banking super app

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