Scaling high-touch service: wealth management insights with Bain’s Sjors van der Zee

Episode 46 of “Banking Reinvented” dives into the evolving world of wealth management, where new client demands, shifting market dynamics, and tech-native competitors are redefining the rules of engagement.

In this episode, host Tim Rutten is joined by special guest Sjors van der Zee, Partner at Bain & Company, to explore how wealth managers can stay relevant in a world where digital-first players like Robinhood are disrupting the market. Together, they discuss the urgent need to evolve, highlighting how firms must rethink their advisor model, embrace AI, and balance high-touch relationships with digital convenience to meet the changing needs of both the old and new generation of clients.

Tune in to learn why advisor productivity is the key lever for unlocking growth, how modernizing your tech stack doesn’t have to mean starting from scratch, and why the time to act is now.

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