Press Release, 22 March 2022

Backbase partners with OneTech Business Solutions
to accelerate the engagement banking revolution across Northern and Western Africa.

  • Marketing
  • March 22, 2022

Tunis, 22 March 2022, OneTech Business Solutions, Tunisian-based leader in the integration of IT solutions, has announced today its partnership with Engagement Banking Platform provider, Backbase. Through this partnership, OneTech Business Solutions will provide implementation services of the Backbase platform to its customers across Northern and Western Africa.

OneTech Business Solutions and Backbase are together driving innovation in the banking industry by supporting the implementation of the Backbase Engagement Banking platform that helps create captivating and frictionless experiences for both customers and employees. Through this partnership, the two companies aim at revolutionizing the customer experience in the African banking market while facilitating financial inclusion with the help of digital solutions.

The Backbase and OneTech Business Solutions partnership will help financial institutions of all sizes break free from their legacy technology and regain control over their customer experience. Thanks to the Backbase platform, banks benefit from ready-to-go user journeys for opening an account, purchasing new products and services or accessing banking in self-service through web and mobile channels.


Aymen Daoud, Sales Manager in charge of North & West Africa for Backbase, comments:

“The Backbase Engagement Banking Platform helps financial institutions power seamless and captivating experiences for their customers throughout their lifecycle on a single platform. This partnership with OneTech Business Solutions is a great opportunity to continue our development in the Northern and Western African markets and to help local banks accelerate their digitization transformation”

Khaled Abdeljaoued, CEO of OneTech Business Solutions, adds:

“This partnership offers rapid innovation and unmatched flexibility that allows financial institutions to develop customer-centric operating models, equip their employees with cutting-edge tools and adapt to new market demands, while generating profitable growth”


About Backbase
Backbase is on a mission to help banks re-architect around the customer and embrace the paradigm shift to a platform model.
The days of being held back by traditional legacy banking technology and infrastructure are over. Backbase is here to help financial institutions – from large banks to credit unions and everything in between – become customer-centric again.
We’re the creators of the Backbase Engagement Banking Platform – powering the full customer lifecycle. Our single, comprehensive platform powers every stage of the customer life cycle, deepening customer loyalty and growing share of wallet – all while delivering seamless, frictionless experiences for both your customers and employees.
Industry analysts Forrester, IDC, Aite, Omdia, and Celent continuously recognize Backbase’s front-runner position, and over 150 large financials around the world are powered by the Backbase Engagement Banking Platform – including AIB, Barclays, Banamex, Bank of the Philippine Islands, BNP Paribas, Bremer Bank, Islands, Citibank, Citizens Bank, CheBanca!, Discovery Bank, Greater Bank, HDFC, IDFC First, KeyBank, Lloyds Banking Group, Metrobank, Navy Federal Credit Union, PostFinance, RBC, Société Générale, TPBank, Vantage Bank Texas, Westpac, WSECU, and Wildfire CU.


About OneTech Business Solutions
OneTech Business Solutions (OTBS) is one of the largest systems integrators of IT and Telecom solutions in Tunisia. OTBS has always been committed to providing its customers with high value-added and integrated solutions, enabling them to meet their business challenges and move forward on the path to digitalization. With more than 30 years of experience, OTBS has leveraged its know-how and expertise in the areas of network infrastructure, security, datacenter, systems, unified communication and collaboration to move forward and build, in recent years, a solid know-how around several digital software bricks, especially for the financial sector. OTBS now offers its banking customers end-to-end digital banking solutions and services, from infrastructure to business applications, enabling them to offer their own customers access to modern and secure financial services.

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