Celent Names Backbase a Global Leader in Digital Banking
Backbase today announced it has topped Celent’s Modern Digital Banking Channel Platform global vendor assessment, coming first in all four categories of the awards. After a thorough analysis of 9 vendors, the report clearly showcases Backbase as the leader in the global digital banking channel platforms vendor landscape.
Backbase was praised for its ability to keep ahead of market needs, the flexibility of its platform and the completeness of its vision for the use of APIs.
Celent took several key platform criteria into consideration when examining the contenders. Among those were the ability to leverage the same platform across all points of customer interaction; support for all lines of Business; full support of open APIs and Open Banking; and the drive for consistent innovation. Backbase is proud to have scored highest across all platform capability must-haves.
XCelent Technology and XCelent Functionality winner
Backbase’s richness of functionality, underlying modern technology, as well as the built-in flexibility to deploy in a wide range of environments, secured Celent’s Xcelent Functionality 2020 and Xcelent Technology 2020 awards. Celent further highlighted that while the majority of vendors support one or two public clouds, Backbase is exemplary in supporting all – Google, AWS and Microsoft.
XCelent Customer Base and XCelent Depth of Service winner
Backbase also took home Celent’s Xcelent Customer Base 2020 and Depth of Service 2020 awards. The extent of regions served, the maturity of the teams, and the higher-than-average customer feedback scores for implementation (pre & post) were among the reasons that secured Backbase the top position.
A full copy of the report is available for download.
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally experienced analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].