First Bank, a leading family-owned bank headquartered in St. Louis, Missouri, announces today that it has teamed up with Engagement Banking technology provider Backbase to rapidly upgrade its end-to-end digital banking experience, in turn positioning the bank for significant ongoing growth.
The partnership will see First Bank adopt Backbase’s Backbase-as-a-Service (BaaS) managed hosting, Digital Sales, Digital Assist and Digital Banking solutions to create a holistic, seamless experience for retail and business banking customers alike – in turn giving First Bank greater control over its speed of innovation and ability to tailor the customer experience. This suite of products will enable First Bank to modernize its banking technology infrastructure, grow its business banking share and harmonize the front-end digital experience for all its customers – whether they’re banking online, over the phone or in-person. Additionally, with the introduction of Digital Assist, front-office teams will be empowered with the tools they need to service customers better, faster and more effectively.
The partnership will also enable First Bank to better manage and orchestrate the end-user journey across all touchpoints on Backbase’s unified Engagement Banking platform. This stands in contrast with the bank’s previous digital infrastructure, in which customers would find themselves needing to manage as many as 14 unique logins to access all of First Bank’s digital features. In addition, Backbase’s out-of-the-box apps, ability to work alongside the bank’s own development team, and integrations with third-party apps will allow First Bank to innovate and customize the end-user journey, as well as rapidly deploy new products and services – all while Backbase handles the infrastructure application, maintenance and security.
About First Bank
First Bank, a subsidiary of FB Corporation, is one of the largest privately owned banks in the country. As a family-owned business with four generations of independent, single-family ownership, First Bank offers the stability and experience with long-term planning that helps businesses and the communities in which they operate grow and thrive. With more than $6.6 billion in assets and 79 locations throughout California, Missouri and Illinois, First Bank has developed a relationship-driven approach to offer comprehensive solutions for clients in commercial and consumer banking, wealth management, mortgage banking, and more. For information, visit www.first.bank.